So I got my base station at the beginning of the month and it was almost a week before hearing from tech support when I submitted a ticket. Gave me basic instructions on what to do but didn’t suggest sending out a new base. Another 2 weeks pass and I get another tech support to write me back. Decides they will send a new base station. I emailed order number and asked when I would be expecting the new one and I have yet to hear another response or receiving shipping and here it is practically September. The support via email is not responsive at all and needs to be looked at
Post your support ticket number to @UserCustomerGwen or @WyzeDongsheng one of them may be able to help you. Should get a RMA number w/instructions and USPS prepaid shipping label via eMail.
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You should also try the support phone number: tel:+1-844-999-3226 You can get a faster response.
@dr.know has also tagged the Wyze employees so they know about your issues.
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May I please have your support ticket number? I’d be happy to look into this. Sorry for the trouble!
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