Lately, I have been experiencing issues with both my Outdoor V1 camera and my Wyze Cam V2.
Outdoor V1 Issues
The first issue I have with the Outdoor V1 is that many of the videos recorded are recorded with an extremely loud fuzzing/buzzing noise. It sounds almost like the kind of static noise you would have on a 2 way radio. This doesn’t happen on every video, and doesn’t happen when viewing the livestream of the camera, so I’m pretty sure it isn’t an issue with the microphone itself.
The second issue is a lot of the videos recorded play the first second or two of the clip, then the video goes green (which is also often accompanied by the fuzzing/buzzing/static noise). When trying to play these videos on the Web Portal, it will either give an error saying “Unable to load this Event. Please check your internet connection and try again to load this Event.” or just not play the event and give the placeholder ‘broken image’ thing.
The next issue is, I keep getting either 5 minute long video clips which don’t play and don’t upload, or 0 second long video clips which don’t play and don’t upload.
Lastly, starting yesterday (31/07/24) I am unable to view the live stream of the camera on my Android phone, but my wife can view it just fine on her iOS.
Additional Information
The Outdoor V1 camera is in a low traffic area and is facing the front of my property.
It is about 10ft away from the base station and is showing as full signal strength.
The base station is about 3ft away from my router.
It is running the latest firmware (4.17.4.427)
I have tried power cycling the camera, resetting services, and as a last resort starting the entire setup process again.
Wyze Cam V2 Issues
For the last few days, my Wyze Cam V2 has been acting up. It will stop recording events until I power cycle the camera. Resetting the services does not fix the issue. The events will then record for 12 or so hours, only to stop again. For the last few days, it has stopped at roughly the same kind of time (10pm-ish). I can still view the live stream of it just fine, it’s just the events aren’t being recorded until it gets power cycled. This is a new development as I have never really had any issues with it prior to the last few days, so I am at a loss as to why it would suddenly be acting up.
It is running the latest firmware (4.9.9.3006),
I am running the latest (I think) version of the Wyze app on my Android phone (v3.0.0 (519)),
Any help or suggestions would be greatly appreciated.
It’s very odd that you’re having issues with all of your cam types around the same time as your PG&E outage. You might want to consider that power restoration damaged your router. I would at least physically pull the plug on the router, wait a few minutes and plug back in.
Ironically, it did! We were experiencing issues with it constantly dropping connection. We since managed to get Xfinity to send an engineer over who did have to replace the router, which thankfully fixed the issue of it constantly dropping. This was a few months ago now though, so I’m not sure why I’m having issues with the cameras mentioned.
Just for some additional information, I have two Wyze Cam OG’s at the back of my property which have been (touch wood) completely problem free, and an OG Telephoto which has also been completely problem free. There is also another V2 inside my property which has (so far) been problem free.
I have a micro SD card reader arriving today. Do you think it would be worth flashing the firmware on the V2? As far as I am aware, there is no custom firmware for the Outdoor V1 so I’m assuming I cannot do much with that.
Power surges/spikes can’t damage your Cam Outdoor cams unless you have them powered via USB. What can be damaged is your Cam Outdoor Base Station(s).
Worth is relative. I don’t mind replacing cams, but if you do, there is no harm in attempting to revive a v2 via flashing. You should attempt a factory reset before flashing. If you can’t factory reset, you most likely won’t be able to flash. But give it a try if you think it’s worthwhile. I assumed your reference to v2 is Cam v2, not Cam Outdoor v2. If the latter, reset link does not apply.
I think for now I will wait and see if the Wyze Cam V2 stops recording events again today or tomorrow, then try factory resetting and see if that resolves the issue. If not, I’ll just have a crack at flashing it.
Money is a little tight for us right now, so if we can avoid replacing the cameras then that would be ideal.
And yes, sorry, I should have clarified in my reply, it is in regards to the Wyze Cam V2.
My apologies for the constant edits, but I figured it would be better to do that than create a new reply, but I am pretty sure I got the Outdoor V1 after I had issues with PG&E (I might be wrong, but I am at least 80% sure). I do, however, have a spare base station. I never thought of doing anything with the base station to try and resolve some of the issues with the Outdoor V1, so I might switch over to the spare one and see if that helps at all.