Issues with creating a support ticket

http://stitchandshare.com/wn-cmYPwUsO
I’ve tried 3 or 4 times and I’m still having issues submitting trouble tickets.

I received a notification saying my package has been delivered

28777 - USPS 9400111205954894339072, Delivered, Front Door/Porch 04/25/2020 1:44pm ATLANTA GA 30311 Reply STOP to cancel

I’ve checked my mailbox and both porches I do not have a package. I’ve been anticipating it’s arrival and I am not able to locate it.

http://stitchandshare.com/wn-cmYPwUsO

I too have had trouble submitting support tickets using my mobile phone - very frustrating. After filling in all the boxes and submitting, I keep getting a message something like this: you cannot submit a trouble ticket at this time.