# Is Wyze using AI now to reply to support tickets? **URL:** \ **Category:** Cameras\ **Tags:** iphone-ipad, cam-og\ **Created:** [June 1, 2024, 12:39pm UTC](https://forums.wyze.com/t/is-wyze-using-ai-now-to-reply-to-support-tickets/300647 "2024-06-01T12:39:51Z")\ **Posts on this page:** 1\ **Showing post:** 9
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [June 1, 2024, 5:37pm UTC](https://forums.wyze.com/t/is-wyze-using-ai-now-to-reply-to-support-tickets/300647/9 "2024-06-01T17:37:29Z")
Discord is generally too chaotic and disorganized for me, and I find that it’s often easier to locate relevant information here, though I’ve enjoyed some of the “Community Fireside” events they used to do there, and I started spending time in the Forum after @carverofchoice pointed me here for @Thesilente’s [Google Home work-around](https://forums.wyze.com/t/wyze-video-doorbell-v2-released-10-24-2023/278885/64) following my post-installation issues with a Video Doorbell v2. That’s cool that you got feedback from an actual engineer there, though. It’s also highly probably that I haven’t taken the time to really learn how to use Discord effectively. I will note that [I use Discord for notifications so that I can receive timely messages about things like app/firmware updates and service advisories](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/7). That’s been helpful to me, as I often see those before I get notifications elsewhere. --- _[View the full topic](https://forums.wyze.com/t/is-wyze-using-ai-now-to-reply-to-support-tickets/300647)._