# Is Wyze doing the right thing and refunding peoples money for the outdoor cam? **URL:** \ **Category:** Cameras\ **Tags:** not-platform-specific\ **Created:** [September 8, 2020, 9:17pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138 "2020-09-08T21:17:19Z")\ **Posts on this page:** 17\ **Page:** 2
**Author:** ![Jhon](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@Jhon](https://forums.wyze.com/u/Jhon)\ **Post date:** [September 10, 2020, 3:12pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/21 "2020-09-10T15:12:46Z")
I was talking about the range of the camera not the motion detection. There is something wrong with mine. I lose signal at about 50 feet. ---
**Author:** ![dr.know](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dr.know/32/24509_2.png) [@dr.know](https://forums.wyze.com/u/dr.know)\ **Post date:** [September 10, 2020, 3:21pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/22 "2020-09-10T15:21:32Z")
You are lucky @Jhon I only got about 30’ on mine. A far cry from the promoted 300’. ---
**Author:** ![comtec](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@comtec](https://forums.wyze.com/u/comtec)\ **Post date:** [September 10, 2020, 8:03pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/23 "2020-09-10T20:03:37Z")
are you saying that because the strength bars do not show on your camera page that the whole camera and wifi base is now a paper weight? I have had mine in use for weeks now and never even thought to look a signal bars…works fine no mater that i never looked. ---
**Author:** ![paintz2007](https://avatars.discourse-cdn.com/v4/letter/p/8baadc/32.png) [@paintz2007](https://forums.wyze.com/u/paintz2007)\ **Post date:** [September 16, 2020, 5:12pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/24 "2020-09-16T17:12:14Z")
I should be getting my refund processed soon, it destroyed the range on my garage door opener, to a point I had to almost run into the closed door to get close enough for it to open in one of our vehicles. ---
**Author:** ![dr.know](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dr.know/32/24509_2.png) [@dr.know](https://forums.wyze.com/u/dr.know)\ **Post date:** [September 16, 2020, 5:17pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/25 "2020-09-16T17:17:12Z")
Since it is only **one** of your vehicles _and not all of them_, suspect the battery in your opener remote. ---
**Author:** ![Jhon](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@Jhon](https://forums.wyze.com/u/Jhon)\ **Post date:** [September 16, 2020, 5:29pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/26 "2020-09-16T17:29:26Z")
No the bars are not the issue (and they fixed that with a firmware upgrade anyway), My issue is the range. of the camera. Not motion detection, just being able to connect to the camera. And when you can get only 40 feet out of a device that advertises 300 feet, with a clean line of sight, you look at the bars. Glad yours is working fine, but mine is not. I have been happy with the 15 to 20 other cameras and sensors I have , but not with the outdoor camera. ---
**Author:** ![Jhon](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@Jhon](https://forums.wyze.com/u/Jhon)\ **Post date:** [September 16, 2020, 5:34pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/27 "2020-09-16T17:34:42Z")
Oh, I really did not read the replies, My issue was not with the motion detection, it was with the camera not connecting with the base when it gets more than 40 feet away. So no picture was my issue (and no connection means no motion detection) ---
**Author:** ![comtec](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@comtec](https://forums.wyze.com/u/comtec)\ **Post date:** [September 16, 2020, 5:46pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/28 "2020-09-16T17:46:40Z")
That sounds somewhat different then, I kept seeing you refer to “bars” . Have you relocated the base to a higher spot, is any metal or screen in the pathway etc. I ask because I have a wifi outdoor reolink camera with solar power that has less range outdoor than the wyze. odd thought , where is the antenna on the wyze and does it mater which way it faces etc? Mine is looking perpendicular to the base location if that makes sense. good luck ---
**Author:** ![Jhon](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@Jhon](https://forums.wyze.com/u/Jhon)\ **Post date:** [September 16, 2020, 8:34pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/29 "2020-09-16T20:34:58Z")
Thanks for the help. I have tried a lot of different things; High, low, sideways, antenna in all kinds of positions. And even when I bring the base unit outside so there is no glass between it and the camera, I still don’t get the range I should. Funny, I have a wyze pan can out back as well and my WiFi router is located in the front of the house through three walls and a window. Yet it works just fine. I know the pan cam works off the WiFi router and the outdoor cam works off of the base unit, but I would think the base unit at 1/2 the distance and no walls or glass would be better than my Comcast issued WiFi router. Reading here, some people get great distance some like me, don’t. I have a feeling that they changed something somewhere along the production and I just got one of the bad ones. Thanks again for your help. ---
**Author:** ![ejonevo](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@ejonevo](https://forums.wyze.com/u/ejonevo)\ **Post date:** [November 11, 2020, 4:10am UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/30 "2020-11-11T04:10:52Z")
I didn’t see an answer to this question? _ARE_ they doing the right thing?? I ordered my new outdoor cam back in June. Just received at the end of October. It stopped working less than 2 weeks later and I want to return it but I cannot find any way to “Submit a ticket” to initiate a return. I am very disappointed with this company and it’s lack of customer service… ---
**Author:** ![dr.know](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dr.know/32/24509_2.png) [@dr.know](https://forums.wyze.com/u/dr.know)\ **Post date:** [November 11, 2020, 5:05am UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/31 "2020-11-11T05:05:20Z")
Hi @ejonevo and welcome to the Community Forum. You can call Live Support or Submit a ticket: Click this link to [Click this to Open a Support Ticket](https://support.wyzecam.com/hc/en-us/categories/360002327611-Wyze-Cam-Outdoor) - Scroll down to the bottom of page - Contact Us - Choose support topic, **Orders Returns Accounts** Live support is available: +1-206-339-9646 Monday - Friday 5 am - 6 pm PT | Saturday 8 am - 4 pm PT ---
**Author:** ![Jhon](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@Jhon](https://forums.wyze.com/u/Jhon)\ **Post date:** [November 11, 2020, 3:12pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/32 "2020-11-11T15:12:25Z")
I had not opened and tried mine until the 30 (?) day return period was up. When I did open it, the range was just too short. (Under 50 feet) So I contacted support and then gave me a RMA to send it back for a refund. But I found a different location for it that was within it’s range and decided to keep it. So if you talk to them, you can probably work something out. It’s really a nice camera but the range is nowhere where they tell you it wall be. If they get that fixed, I will buy another one. ---
**Author:** ![dr.know](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dr.know/32/24509_2.png) [@dr.know](https://forums.wyze.com/u/dr.know)\ **Post date:** [November 11, 2020, 5:35pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/33 "2020-11-11T17:35:55Z")
Good news @Jhon! If you feel this is resolved, please hit the Soluion button below. 🙂 ---
**Author:** ![paintz2007](https://avatars.discourse-cdn.com/v4/letter/p/8baadc/32.png) [@paintz2007](https://forums.wyze.com/u/paintz2007)\ **Post date:** [November 11, 2020, 9:11pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/34 "2020-11-11T21:11:52Z")
It was both openers, it cut the range on once to 30’ and the second was practically inoperable. With that said I was refunded, but had to pry the shipping refund out of them after. ---
**Author:** ![Jhon](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@Jhon](https://forums.wyze.com/u/Jhon)\ **Post date:** [November 11, 2020, 9:34pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/35 "2020-11-11T21:34:51Z")
They emailed me a prepaid shipping label. We must have gotten different reps that were in different moods. ---
**Author:** ![Jhon](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@Jhon](https://forums.wyze.com/u/Jhon)\ **Post date:** [December 9, 2020, 6:58pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/36 "2020-12-09T18:58:54Z")
I just want to say that after a bizillion firmware updates and maybe using the beta software, the range on my outdoor cam has improved. I can now put the cam where I want it and I can get the base out of the window and under a chair and out of site and it works fine. So I am glad I hung onto it. ---
**Author:** ![Jhon](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@Jhon](https://forums.wyze.com/u/Jhon)\ **Post date:** [January 7, 2021, 4:28pm UTC](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138/37 "2021-01-07T16:28:18Z")
Also, the battery really lasted a long time. Over two months. I am pleased. [Previous page](https://forums.wyze.com/t/is-wyze-doing-the-right-thing-and-refunding-peoples-money-for-the-outdoor-cam/122138.md?page=1)