I placed an order 12 days ago and it hasn’t shipped. I tried sending emails but no reply. I’ve been on hold with them for 20 minutes now.
I can’t speak to the emails, and lack of response, but what did you order? Was it an Outdoor Cam by any chance? If so, those aren’t shipping until October.
I ordered about 12 days ago. I was able to talk with them after 30 minutes. They said that they were very busy.
I would say they are still around, BUT their fulfillment needs a lot of work. I too did not get a notification of shipping, or order acknowledgement. They are shipping out of Indianapolis, IN. The camera contains a Lithium Ion battery, so it is going by FedEx ground for delivery, to your local post office for delivery to your house.
I have not called them, so I cannot validate that response, but most us lucky folks are WFH, so who would answer the office phones?
In terms of ECommerce order handling, they need a lot of improvement. As a customer I find their current handling of orders to be unacceptable in this day and age. If they were an Amazon 3rd party seller, Amazon would have already thrown them out.
Call forward?
I agree the use of Call Forward would be a good idea, but I do not think they have employed it. Besides with Slack and MS Teams - who uses a phone any more?
Apparently WYZE.