# Is there a constant problem with connection?

**URL:** <https://forums.wyze.com/t/is-there-a-constant-problem-with-connection/207019>\
**Category:** Services & Integrations\
**Tags:** troubleshooting, cam-plus, home-monitoring, new-product, support\
**Created:** [December 16, 2021, 4:46am UTC](https://forums.wyze.com/t/is-there-a-constant-problem-with-connection/207019 "2021-12-16T04:46:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![candis27](https://avatars.discourse-cdn.com/v4/letter/c/d6d6ee/32.png) [@candis27](https://forums.wyze.com/u/candis27)\
**Post date:** [December 16, 2021, 4:46am UTC](https://forums.wyze.com/t/is-there-a-constant-problem-with-connection/207019/1 "2021-12-16T04:46:54Z")

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Hey guys, new here. We bought our system (doorbell, 3 cameras) 3 days ago, the 1st day worked great! Set up easily enough. But the last two days it has hardly been working. Every camera and doorbell are offline, and says there is a known issue in the area. My question is, we have internet just fine. Why is the system not working, and is this a constant issue with wyze? There have been breakins in the area and I’m nervous this system is going to constantly cause me more stress, then be any help.

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**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\
**Post date:** [December 16, 2021, 4:53am UTC](https://forums.wyze.com/t/is-there-a-constant-problem-with-connection/207019/2 "2021-12-16T04:53:46Z")

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Hello @candis27 and welcome to the community.

I would say in my opinion it is not a constant problem. I do not work for them but I do volunteer for them just in case you think I may be biased lol. Today there has been an issue with an AWS (Amazon Web Server) outage affecting Wyze. You can follow the conversation and updates here

> [@AWS Outage Impacting Multiple Wyze Services - 12/15/21](https://forums.wyze.com/t/aws-outage-impacting-multiple-wyze-services-12-15-21/206628):
>
> 12/16/21 3:35 AM PT - Thank you for your patience! At this point, the majority of Wyze devices have reconnected. We see that some have not successfully connected with the cloud since the initial outage and these devices may need a bit of help. If your device still isn’t connecting, please first try power cycling the device (removing the power or turning it off and then turning it back on). If that doesn’t work, you may want to try factory resetting the device to restore connection. A factory res…