# Is 2fa down? **URL:** \ **Category:** Cameras\ **Tags:** android\ **Created:** [December 27, 2019, 12:55am UTC](https://forums.wyze.com/t/is-2fa-down/79034 "2019-12-27T00:55:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![aaron.rehm](https://avatars.discourse-cdn.com/v4/letter/a/c37758/32.png) [@aaron.rehm](https://forums.wyze.com/u/aaron.rehm)\ **Post date:** [December 27, 2019, 12:55am UTC](https://forums.wyze.com/t/is-2fa-down/79034/1 "2019-12-27T00:55:32Z")
Have not received my code on primary or secondary phone #'s. Can’t log back in to do anything currently. ---
**Author:** ![MECFireMike](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/mecfiremike/32/5019_2.png) [@MECFireMike](https://forums.wyze.com/u/MECFireMike)\ **Post date:** [December 27, 2019, 12:58am UTC](https://forums.wyze.com/t/is-2fa-down/79034/2 "2019-12-27T00:58:48Z")
It appears to be at the moment… Can confirm, not receiving codes after we were booted from the app. ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [December 27, 2019, 1:00am UTC](https://forums.wyze.com/t/is-2fa-down/79034/3 "2019-12-27T01:00:36Z")
Wyze seems to have logged everyone out of their account. See this thread below: > [@What is up with the data breach?](https://forums.wyze.com/t/what-is-up-with-the-data-breach/78975/22): > > I would assume so. Mine just logged me out, too. Alexa also stopped working, which I assume means they nullified the token. They probably logged everyone out. Good security precaution. slight_smile ---
**Author:** ![nerdland](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/nerdland/32/11816_2.png) [@nerdland](https://forums.wyze.com/u/nerdland)\ **Post date:** [December 27, 2019, 1:03am UTC](https://forums.wyze.com/t/is-2fa-down/79034/4 "2019-12-27T01:03:49Z")
I’d give it a few. Their 2FA service may be inundated with requests at the moment. They haven’t confirmed it, but I think they just nullified every login token globally, as a security precaution. ---
**Author:** ![aaron.rehm](https://avatars.discourse-cdn.com/v4/letter/a/c37758/32.png) [@aaron.rehm](https://forums.wyze.com/u/aaron.rehm)\ **Post date:** [December 27, 2019, 1:07am UTC](https://forums.wyze.com/t/is-2fa-down/79034/5 "2019-12-27T01:07:11Z")
Thanks all. I’ll wait for more updates. ---
**Author:** ![donstern](https://avatars.discourse-cdn.com/v4/letter/d/439d5e/32.png) [@donstern](https://forums.wyze.com/u/donstern)\ **Post date:** [December 27, 2019, 1:13am UTC](https://forums.wyze.com/t/is-2fa-down/79034/6 "2019-12-27T01:13:24Z")
Same here. ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [December 27, 2019, 1:14am UTC](https://forums.wyze.com/t/is-2fa-down/79034/7 "2019-12-27T01:14:05Z")
From Wyze: > As of 5:00 p.m. Pacific, we received word that our 2FA servers have been overloaded by requests and people may have trouble logging in until later. We are working on resolving this issue now. > [@\[Updated 02-13-20\] Data leak 12-26-2019](https://forums.wyze.com/t/alleged-data-breach-12-26-2019/79046): > > 02-13-20 update Thank you all for your patience. We have been working diligently to make progress on security improvements. At Wyze, we take data protection, and our customers’ trust in us to protect their data, very seriously. We appreciate your efforts to ensure consumer security and we share your commitment to data privacy and security. Please note the status of these action items we have addressed: Action Item Status Update/Note Initial cyber investigation Completed We have comple… ---
**Author:** ![batsmbll](https://avatars.discourse-cdn.com/v4/letter/b/b3f665/32.png) [@batsmbll](https://forums.wyze.com/u/batsmbll)\ **Post date:** [December 27, 2019, 1:14am UTC](https://forums.wyze.com/t/is-2fa-down/79034/8 "2019-12-27T01:14:24Z")
Same here. Can’t log in and still haven’t received text for 2fa, it’s been 20 mins. ---
**Author:** ![archersf](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@archersf](https://forums.wyze.com/u/archersf)\ **Post date:** [December 27, 2019, 1:31am UTC](https://forums.wyze.com/t/is-2fa-down/79034/9 "2019-12-27T01:31:30Z")
Same. I (all of us) do rely on these cameras for some serious security and not being able to check what’s going on around our property is really sad. Please fix this and let us know what kind of data breach did you have? And which users were affected? ---
**Author:** ![nerdland](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/nerdland/32/11816_2.png) [@nerdland](https://forums.wyze.com/u/nerdland)\ **Post date:** [December 27, 2019, 1:32am UTC](https://forums.wyze.com/t/is-2fa-down/79034/10 "2019-12-27T01:32:44Z")
They’ve addressed it here, and will continue to post updates as they’re available: > [@\[Updated 02-13-20\] Data leak 12-26-2019](https://forums.wyze.com/t/alleged-data-breach-12-26-2019/79046): > > 02-13-20 update Thank you all for your patience. We have been working diligently to make progress on security improvements. At Wyze, we take data protection, and our customers’ trust in us to protect their data, very seriously. We appreciate your efforts to ensure consumer security and we share your commitment to data privacy and security. Please note the status of these action items we have addressed: Action Item Status Update/Note Initial cyber investigation Completed We have comple… So far, they haven’t been able to verify a data breach, but they’ve taken precautionary measures. ---
**Author:** ![Silverzpeed](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@Silverzpeed](https://forums.wyze.com/u/Silverzpeed)\ **Post date:** [December 27, 2019, 2:15am UTC](https://forums.wyze.com/t/is-2fa-down/79034/11 "2019-12-27T02:15:43Z")
Same having issues. ---
**Author:** ![xletmelive267x](https://avatars.discourse-cdn.com/v4/letter/x/3d9bf3/32.png) [@xletmelive267x](https://forums.wyze.com/u/xletmelive267x)\ **Post date:** [December 27, 2019, 2:28am UTC](https://forums.wyze.com/t/is-2fa-down/79034/12 "2019-12-27T02:28:41Z")
Currently still an issue logging in. Haven’t recieved any texts and any attempts to reset a password has been unsuccessful since the app says the code I used is invalid even though I’ve used the one they sent from email within minutes of recieving it. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [December 27, 2019, 2:35am UTC](https://forums.wyze.com/t/is-2fa-down/79034/13 "2019-12-27T02:35:54Z")
Hello @xletmelive267x and welcome to the community. I am sorry you are having issues, they should clear up with some time. They reset all the login tokens to be safe. Information can be found [here](https://forums.wyze.com/t/alleged-data-breach-12-26-2019/79046) ---
**Author:** ![xletmelive267x](https://avatars.discourse-cdn.com/v4/letter/x/3d9bf3/32.png) [@xletmelive267x](https://forums.wyze.com/u/xletmelive267x)\ **Post date:** [December 27, 2019, 2:53am UTC](https://forums.wyze.com/t/is-2fa-down/79034/14 "2019-12-27T02:53:48Z")
I already had two step authentication set up prior to this situation. I never recieved my code through text and still waiting for it to be sent to my mobile. None of the things suggested in that fourm to get into my account is working. ---
**Author:** ![NathanL](https://avatars.discourse-cdn.com/v4/letter/n/3bc359/32.png) [@NathanL](https://forums.wyze.com/u/NathanL)\ **Post date:** [December 27, 2019, 2:53am UTC](https://forums.wyze.com/t/is-2fa-down/79034/15 "2019-12-27T02:53:49Z")
Their SMS service or provider has either cut them off or their server is down. Maybe a good time to add some other method like Google authenticator or a more robust text service. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [December 27, 2019, 2:57am UTC](https://forums.wyze.com/t/is-2fa-down/79034/16 "2019-12-27T02:57:05Z")
The main thing to do right now is wait until the service can get caught up to the amount of people logging in ---
**Author:** ![lavishkumar](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@lavishkumar](https://forums.wyze.com/u/lavishkumar)\ **Post date:** [December 27, 2019, 2:59am UTC](https://forums.wyze.com/t/is-2fa-down/79034/17 "2019-12-27T02:59:31Z")
I’m getting this error when I try to login to the app. “please enter a valid number”. Everyone here is getting same error message? ---
**Author:** ![nerdland](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/nerdland/32/11816_2.png) [@nerdland](https://forums.wyze.com/u/nerdland)\ **Post date:** [December 27, 2019, 3:01am UTC](https://forums.wyze.com/t/is-2fa-down/79034/18 "2019-12-27T03:01:22Z")
Yes, it appears so. Just be patient and try again after a few hours. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [December 27, 2019, 3:02am UTC](https://forums.wyze.com/t/is-2fa-down/79034/19 "2019-12-27T03:02:12Z")
Yes most are getting that message, some are getting through that but not getting the code. The best thing to do is, as @nerdland stated, just be patient. ---
**Author:** ![NathanL](https://avatars.discourse-cdn.com/v4/letter/n/3bc359/32.png) [@NathanL](https://forums.wyze.com/u/NathanL)\ **Post date:** [December 27, 2019, 3:03am UTC](https://forums.wyze.com/t/is-2fa-down/79034/20 "2019-12-27T03:03:51Z")
I’d guess their text service has either cut them off of crashed. Or their 2fa service crashed. No one can get in. Bad message but time to wait. [Next page](https://forums.wyze.com/t/is-2fa-down/79034.md?page=2)