Important Safety Notice: Wyze Solar Cam Pan

My already installed Cam Pan stopped doing cloud recording as of the 28th. Reset/restart does nothing. It still detects motion and follows you around, but no cloud recording is happening. I chatted with support and of course they said troubleshooting cannot be done because of this safety issue even though mine is already installed correctly, and the panel is not even attached, its mounted separately. Anybody else have this issue? Makes my subscription service worthless now.