IMPORTANT FIRMWARE UPDATE: Wyze Robot Vacuum 1.6.97 and Wyze Plug 1.2.0.76 Released - 1/18/21

Wyze News
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What do I do if my service is interrupted? I received mine yesterday and have tried for hours and have done everything possible and I can not get it connect. I am getting frustrated with this and need help to figure out how to update the firmware when it will not connect at all. Thanks

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My map used to be like this before the firmware ,no problem at all with schedule or scanning.

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Now evertime it start a schedule cleaning it mess up the map,if i send it manually to clean a zone it can habdle it but schedule have all sort of problems.it will not a clean a specific zone by schedule ,just the whole house, sometime it lost his north or will crook the map, thinking about deleting everything and start from scratch

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I received my vacuum today 1/23/21. I cannot get it to connect for firmware update that was supposed to be updated by yesterday…so now what?

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@UserCustomerGwen anyone…do I need to send this thing back?

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Let me know if you find a way to get it updated. I received mine the 22nd and having the EXACT same issue.

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I’ve tried everything…and it won’t respond

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I think it will need to go back…yay!

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The problem is when sending it back it can take 2-3 week before you receive a new one.

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I was on the phone with tech support level one. She told me it could take 2-3 weeks to receive it if I send it back. Of course they didn’t know what to do, so they are turning me over to tech support level 2. Now I’m just waiting to hear back.

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I’m on hold with support…

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Good luck! Can’t seem to get up with anybody. We waited 55 mins on hold and finally got an answer. Now just waiting to hear back.

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So will I get a prepaid label to send it back?

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I have no idea. I’m waiting to find out what the next step is as well.

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I tried a factory reset with no avail.

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Many, many vacuums are going to go back unless they find a way to update all of these. I think they need to make a separate app that doesn’t have to talk to the mothership to get these updated with the correct server side info. I have another Chinese vacuum that had to use a separate app to update before I could use a new app they put out. The vacuums seem to connect to the phones and such, just not to wyze. A separate update app is the way to go.

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It’s definitely disappointing :disappointed:

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Me too. It’s so frustrating.

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If you find out that they released a separate app, please let me know. Thanks!

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That’s what they did for me. Couldn’t wait to get rid of it. Its been over a week though, haven’t heard back from Wyze yet.