# Image quality has decreased. Purple

**URL:** <https://forums.wyze.com/t/image-quality-has-decreased-purple/28095>\
**Category:** Cameras\
**Created:** [April 26, 2019, 7:48pm UTC](https://forums.wyze.com/t/image-quality-has-decreased-purple/28095 "2019-04-26T19:48:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![olveks](https://avatars.discourse-cdn.com/v4/letter/o/c67d28/32.png) [@olveks](https://forums.wyze.com/u/olveks)\
**Post date:** [April 26, 2019, 7:48pm UTC](https://forums.wyze.com/t/image-quality-has-decreased-purple/28095/1 "2019-04-26T19:48:28Z")

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Good day. I am a new user. I ask for your help.

Bought WYZE CFV v.2 .  
After two days of use, installing microSDHC 32 Gb, updating to version 4.9.4.37, the image deteriorated sharply.

 ![PNG](https://us1.discourse-cdn.com/wyze/original/2X/7/79df38b66c7d1d4b7e747e4f63085e3ea63833ce.jpeg)

How to return high quality images?

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<div class="post-metadata">

**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\
**Post date:** [April 26, 2019, 7:56pm UTC](https://forums.wyze.com/t/image-quality-has-decreased-purple/28095/2 "2019-04-26T19:56:48Z")

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This looks like a stuck IR filter. You can try moving a strong magnet around the outside of the housing to see if you can unstick the filter, but the camera will probably need to be replaced. For that, you’d need to submit a support request. In the app: Account \> Help & Feedback.