I signed up for a Cam Plus subscription but cannot assign it to my cameras

Cameras
41

I will get back on that :confused:Thank you !

42

If you are forced to keep the Apple subs, You may need to goose your app to dump itā€™s old cache data and pull new data from the server:

  • Insure your App and your Cam Firmware are up to date.

  • Insure your CamPlus subscription is active in Account ā†’ Services and your Cam is assigned

  • Account ā†’ App Settings ā†’ Clear (Cache); Account ā†’ Sign Out; Close App; Force Close App from OS; Reopen App; test.

Didnā€™t help?

  • Unassign the cam from CP, close the app, reopen, reassign the cam to CP, test.

Didnā€™t help?

  • Unassign cam from CP; Delete cam from app; Clear Cache #3 above; reinstall cam; assign to CP; test.

Didnā€™t help?

Contact Customer Support

43

Thank you SlabSlayer and everyone for your information.

Re: The 3rd parties agencies are from the Apple App Store which sometimes take the money for the services, payments for purchases or subscriptions.
Apple tells you some purchases or subs are though them, the 3rd parties, and refunds depends on themā€¦ so I read on my apple phone information about how to go about asking for a refund, at times.
But I have been lucky with Apple App Store, very reachable.
So I think Iā€™m reading.
So that being said, I donā€™t have to unassign them because they wouldnā€™t stay there, back and forth, back and forth. :face_with_raised_eyebrow:

I will go into the Wyze services through my browser instead of app and try it.

I will also do as you advise and let you knowā€¦
Thank you

Wyze, well sounds like they sell their subscriptions everywhere, even Amazon too?
Hmmm

44

If you purchased your subscription through your app, it was purchased from and controlled by Apple who is the 3rd party. It will show in your app Account ā†’ Services tab as such. Wyze website purchased subscriptions will say ā€œWebā€ on them.

I donā€™t believe you will be able to see those subscriptions when you log into the Wyze Web Site Account Services page. I think those are only the subscriptions you purchase from Wyze directly. Someone here will correct me if I am wrong, I donā€™t have any app purchased subscriptions for this very reason, only Wyze website purchased subscriptions.

Iā€™m not really sure what this means. Please elaborate.

Yes. Although the Amazon purchased subscriptions appear to be delivered as a redemption code to be activated within the Wyze Services Website rather than through an OS App Store.

45

I share the device only, not the service because it will allow me to designate service to the device, but as soon as I switch out and to next thing on the list, Wyze kicks it off, yes frustrating.

I have sent logs in, I have even purchased another subscription because I have cam out door and camv3, but just mainly use camv3.

I have even reached out to Apple regarding this, I have to check again but they know itā€™s happening, the deduct every month.

Ugh ok well I will cancel I guess, wait for credits because I have 2 now and go as you say Slayer on the web.

Itā€™s Wyze services the web? I donā€™t want to sound stupid but itā€™s all web services.

I know my way around everything else in there that I use it for and know how to get what I want pretty much , well
Now except report card. You
Must have Cam Plus , I DO
HAVE IT, Repeated this how many times, itā€™s just not working.

So again I tried but a different way and still nothing it says.

Note: I am getting real short clips now were my normal was around 20-23 minutes. Now they are only 12/14 minutes?

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