# I chose to maintain Person Detection and paid. It is no longer showing up on the app **URL:** \ **Category:** Services & Integrations\ **Tags:** not-platform-specific\ **Created:** [October 17, 2020, 11:41pm UTC](https://forums.wyze.com/t/i-chose-to-maintain-person-detection-and-paid-it-is-no-longer-showing-up-on-the-app/136950 "2020-10-17T23:41:13Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Tekmaniac](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@Tekmaniac](https://forums.wyze.com/u/Tekmaniac)\ **Post date:** [October 17, 2020, 11:41pm UTC](https://forums.wyze.com/t/i-chose-to-maintain-person-detection-and-paid-it-is-no-longer-showing-up-on-the-app/136950/1 "2020-10-17T23:41:13Z")
I was in the beta testing for Person Detection. I am giving Wyze a minimal amount to maintain this service, I now notice that I no longer have Person Detection on any of my five cameras. They are all updated to 4.9.6.193. They have all been restarted. I have gone into both the Wyze app on my iPhone and the [Wyze.com](http://Wyze.com) to look at services that I am currently able to access. The only one listed is the Emergency Button. I am not sure if it should show up in my orders history, but if it is, IT does not. So now I have a payment that Wyze will take each month, that does not show in subscriptions so even if I wanted to stop this service I can not. Any ideas??? In case you are wondering I have been using Wyze cameras for over a year, so I am grandfathered in so to say. ---
**Author:** ![angus.black](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/angus.black/32/19612_2.png) [@angus.black](https://forums.wyze.com/u/angus.black)\ **Post date:** [October 18, 2020, 1:24am UTC](https://forums.wyze.com/t/i-chose-to-maintain-person-detection-and-paid-it-is-no-longer-showing-up-on-the-app/136950/2 "2020-10-18T01:24:35Z")
Welcome to the forum. Wyze employees don’t usually answer questions here. You should try to get help through tech support. Post your ticket number in this thread. @UserCustomerGwen may be able to help with this once you have a ticket to track. ---
**Author:** ![Tekmaniac](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@Tekmaniac](https://forums.wyze.com/u/Tekmaniac)\ **Post date:** [October 18, 2020, 1:43am UTC](https://forums.wyze.com/t/i-chose-to-maintain-person-detection-and-paid-it-is-no-longer-showing-up-on-the-app/136950/3 "2020-10-18T01:43:13Z")
Thanks. I will give Tech support a try. ---
**Author:** ![Customer](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@Customer](https://forums.wyze.com/u/Customer)\ **Post date:** [October 18, 2020, 2:34pm UTC](https://forums.wyze.com/t/i-chose-to-maintain-person-detection-and-paid-it-is-no-longer-showing-up-on-the-app/136950/4 "2020-10-18T14:34:03Z")
You could also perhaps try an older app version. I haven’t touched mine and the PD is still working… ---
**Author:** ![Tekmaniac](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@Tekmaniac](https://forums.wyze.com/u/Tekmaniac)\ **Post date:** [October 18, 2020, 2:51pm UTC](https://forums.wyze.com/t/i-chose-to-maintain-person-detection-and-paid-it-is-no-longer-showing-up-on-the-app/136950/5 "2020-10-18T14:51:48Z")
Thanks for that suggestion, but I will let you know that I updated to the newest version (of the firmware for the cameras) yesterday when I noticed that the Person Detection had been removed. I thought that might do it. If you are talking about the app on my iPhone, as far as I know you cannot go backwards on the app unless you have jailbroken your phone. ---
**Author:** ![Customer](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@Customer](https://forums.wyze.com/u/Customer)\ **Post date:** [October 18, 2020, 7:18pm UTC](https://forums.wyze.com/t/i-chose-to-maintain-person-detection-and-paid-it-is-no-longer-showing-up-on-the-app/136950/6 "2020-10-18T19:18:48Z")
Yes, sorry, I didn’t realize you were on iOS. ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [October 23, 2020, 4:13am UTC](https://forums.wyze.com/t/i-chose-to-maintain-person-detection-and-paid-it-is-no-longer-showing-up-on-the-app/136950/7 "2020-10-23T04:13:25Z")
Sorry to be late here. Did this get resolved? ---
**Author:** ![samsmith2000](https://avatars.discourse-cdn.com/v4/letter/s/edb3f5/32.png) [@samsmith2000](https://forums.wyze.com/u/samsmith2000)\ **Post date:** [October 23, 2020, 4:40am UTC](https://forums.wyze.com/t/i-chose-to-maintain-person-detection-and-paid-it-is-no-longer-showing-up-on-the-app/136950/8 "2020-10-23T04:40:56Z")
When it was an option, did you ever change your email address in your Wyze account, if you did it seems they just aliased the login…that has been my issue, using my updated app login takes me to the services page linked to my old email…no way to apply the service to the “account” with my devices…when you login to the service portal verify the email that shows on the top right drop down…it was interesting to find I could login to the same “account” with 2 different logins…same order history…but one with the PD service and the other with my cams… ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [April 11, 2026, 7:40am UTC](https://forums.wyze.com/t/i-chose-to-maintain-person-detection-and-paid-it-is-no-longer-showing-up-on-the-app/136950/9 "2026-04-11T07:40:47Z")
Closed on April 11, 2026, 7:40am UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.