# Hub issues and warranty

**URL:** <https://forums.wyze.com/t/hub-issues-and-warranty/272792>\
**Category:** Services & Integrations\
**Tags:** home-monitoring, support\
**Created:** [August 1, 2023, 3:59pm UTC](https://forums.wyze.com/t/hub-issues-and-warranty/272792 "2023-08-01T15:59:07Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![al\_cardinal](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@al\_cardinal](https://forums.wyze.com/u/al_cardinal)\
**Post date:** [August 2, 2023, 12:14pm UTC](https://forums.wyze.com/t/hub-issues-and-warranty/272792/7 "2023-08-02T12:14:48Z")

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Chatting via web browser first time then app 2nd and 3rd.  
3213976 is ticket number.  
I did finally connect with a rep who finally referred to next tier and recieved an email saying a new hub will be sent out, when? Who knows based on what I’m hearing about the problems with the hub. Will update once I receive tracking notice from wyze.

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