How Wyze can engineer their second shot at a fresh start

  • Mods: Please “see” this as constructive criticism.
  • April 28: Support request submitted
  • May 1: Support response from Wyze:

"Thank you for your patience. My name is ####### from Wyze Support Team and I apologize for the inconvenience this has caused you. There’s no need to be concerned about this problem; we’ll take care of it in any way we can.

I’ll ask the team to look into the integration to see if there’s something we can improve from our side. We likely won’t hear back from them about this specific case but the information that you sent will make it easier for us to figure out what’s going wrong here and make improvements to the service. We appreciate your help with this, please reply if you have further questions.

Thank you for submitting a developer log. Please note that app logs are sent directly to our engineering team to use towards improving future app and firmware releases. These logs cannot be accessed or followed by our support team. We’re working on developing a process so that we can track these logs but it’s still very much in progress.

Please be informed that Log ID ####### has been submitted. After that, this request will be closed as we are unable to offer any further troubleshooting. Keep an eye out for future app and firmware updates. If the issue persists after those updates, please continue to submit logs so that our engineers can continue improving our devices."

Cringe: “We likely won’t hear back from them about this specific case”

1) Still can not unlink Alexa Integration.

2) High time preference support replies like the above are intended to interpolate rather that resolve. They serve no beneficial purpose,

3) Imo, market confidence is waning, and post Wyze Cam products and software decisions are relegating this awesome product to the heap of one-hit-wonders. Not inevitable imo!

4) Wyze core- as former Apple employees- might have been banking on an Apple bid by this time, nothing wrong with that, logical, but could this be the reason for the stress? Plan-C? Ex Google employees at Nest did a round trip (tho a bad deal for early cam buyers). Ubiquiti’s core is former Apple as well; their business front-end and product delivery is looking pretty rekt.

5) Moving forward: a) Disappear everything that’s not cam/security related b) ‘Reset’ everything surrounding core products, and rebuild executing a FUNCTIONAL systems design methodology.

6) Enjoy your second shot at success.

Good luck