How to Download Footage

I have a CAM Plus subscription. I have a video clip that i need to show the police but I can’t download it. When I click on the download button that is on the video clip screen… it says loading but then nothing happens.

That should download the clip, not sure if you’re on Android or IOS so here’s what I would check on Android.

  • Force close the app, clear the cache and try again.
  • Make sure you didn’t deny the storage permission.
  • If all else fails, uninstall and re-install the app. this should reset all the permissions and app settings.

Do you have another device you can try on?


Thank you. I tried your recommendation and it resolved the issue.