# How do I get Wyze to respond to me. Camera almost caught fire **URL:** \ **Category:** Cameras\ **Tags:** cam-pan-v1, iphone-ipad\ **Created:** [January 29, 2021, 10:09pm UTC](https://forums.wyze.com/t/how-do-i-get-wyze-to-respond-to-me-camera-almost-caught-fire/159677 "2021-01-29T22:09:40Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![ckbrandt2](https://avatars.discourse-cdn.com/v4/letter/c/779978/32.png) [@ckbrandt2](https://forums.wyze.com/u/ckbrandt2)\ **Post date:** [January 29, 2021, 10:09pm UTC](https://forums.wyze.com/t/how-do-i-get-wyze-to-respond-to-me-camera-almost-caught-fire/159677/1 "2021-01-29T22:09:40Z")
![image](https://us1.discourse-cdn.com/wyze/original/3X/3/0/30806be0adcbd119b818f895ee8bf6ca43de5523.jpeg) ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [January 29, 2021, 10:32pm UTC](https://forums.wyze.com/t/how-do-i-get-wyze-to-respond-to-me-camera-almost-caught-fire/159677/2 "2021-01-29T22:32:24Z")
@ckbrandt2 Welcome to the Wyze community! Sorry to hear about your Cam Pan. Hopefully there was no other harm done. I have notified Wyze of this issue. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [January 29, 2021, 11:29pm UTC](https://forums.wyze.com/t/how-do-i-get-wyze-to-respond-to-me-camera-almost-caught-fire/159677/3 "2021-01-29T23:29:56Z")
@ckbrandt2 Have you contacted customer support on this, there is a good chance they will want it back to inspect it and find the issue. If you have a ticket number you can post it here for when they see this as I know the issue has been forwarded on. [WYZE Support](https://support.wyzecam.com/hc/en-us) Live support is available: +1-206-339-9646 Monday - Friday 5 am - 6 pm PT Saturday 8 am - 4 pm PT ---
**Author:** ![ckbrandt2](https://avatars.discourse-cdn.com/v4/letter/c/779978/32.png) [@ckbrandt2](https://forums.wyze.com/u/ckbrandt2)\ **Post date:** [January 29, 2021, 11:52pm UTC](https://forums.wyze.com/t/how-do-i-get-wyze-to-respond-to-me-camera-almost-caught-fire/159677/4 "2021-01-29T23:52:29Z")
I’ve tried. I can’t get anyone to respond. I’ve posted it three times to support. Mod Note: _Phone number removed for security reasons._ ---
**Author:** ![Brlepage](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brlepage/32/21184_2.png) [@Brlepage](https://forums.wyze.com/u/Brlepage)\ **Post date:** [January 30, 2021, 12:18am UTC](https://forums.wyze.com/t/how-do-i-get-wyze-to-respond-to-me-camera-almost-caught-fire/159677/5 "2021-01-30T00:18:45Z")
Welcome to the Wyze community @ckbrandt2 ! Have you called the number Jason mentioned? ---
**Author:** ![ckbrandt2](https://avatars.discourse-cdn.com/v4/letter/c/779978/32.png) [@ckbrandt2](https://forums.wyze.com/u/ckbrandt2)\ **Post date:** [January 30, 2021, 12:29am UTC](https://forums.wyze.com/t/how-do-i-get-wyze-to-respond-to-me-camera-almost-caught-fire/159677/6 "2021-01-30T00:29:21Z")
I have not. I’ll try tomorrow. [Mod Edit] Phone number removed for security reasons ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [February 2, 2021, 5:34am UTC](https://forums.wyze.com/t/how-do-i-get-wyze-to-respond-to-me-camera-almost-caught-fire/159677/7 "2021-02-02T05:34:13Z")
Hi! Just checking in. Were you able to get in contact with our support team? We are super sorry this happened and are glad you let us know so we can take care of it! ---
**Author:** ![ckbrandt2](https://avatars.discourse-cdn.com/v4/letter/c/779978/32.png) [@ckbrandt2](https://forums.wyze.com/u/ckbrandt2)\ **Post date:** [February 2, 2021, 11:48am UTC](https://forums.wyze.com/t/how-do-i-get-wyze-to-respond-to-me-camera-almost-caught-fire/159677/8 "2021-02-02T11:48:14Z")
How do I contact them? I’ve submitted tickets through the app 3 times. ---
**Author:** ![Brlepage](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brlepage/32/21184_2.png) [@Brlepage](https://forums.wyze.com/u/Brlepage)\ **Post date:** [February 2, 2021, 12:12pm UTC](https://forums.wyze.com/t/how-do-i-get-wyze-to-respond-to-me-camera-almost-caught-fire/159677/9 "2021-02-02T12:12:51Z")
Submitting logs is great, but this doesn’t start a support ticket for your issue. Here’s how to connect support: By phone: (206) 339-9646 **Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT** Or online: [Wyze.com/support](http://wyze.com/support) _phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls._ ---
**Author:** ![ckbrandt2](https://avatars.discourse-cdn.com/v4/letter/c/779978/32.png) [@ckbrandt2](https://forums.wyze.com/u/ckbrandt2)\ **Post date:** [February 2, 2021, 12:39pm UTC](https://forums.wyze.com/t/how-do-i-get-wyze-to-respond-to-me-camera-almost-caught-fire/159677/10 "2021-02-02T12:39:45Z")
Thanks. I’ll give it a try today Moderator Note: _Personal information has been manually removed from this post. Such information often gets included inadvertently in an email signature block when replying by email. The forum software attempts to automatically remove email signatures but it is not always successful. When replying to the forum by email, it is best to remove the signature block yourself before sending._