You were not on the phone. You obviously didn’t read the entire exchange. If you are a WYZE employee, you are as crappy as the lot I dealt with. Go Away. You are ignorant to the situation …
Name calling and being rude aren’t going to do you any favors in this forum.
And if you’d bothered to read my replies, you’d have noted that I said I wasn’t an employee or affiliated with Wyze in any fashion other than being a user. This is PRIMARILY a public user to user forum.
You’re right that I didn’t read the full exchange, but you did provide a quote that indicated very clearly that they’d like to help you but there is no way to do what you’re asking Wyze to do.
At this point you’ve reached an impasse. 
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Roger that. We will agree to disagree (especially when you are at a disadvantage i.e. lack of information and should not draw conclusions). This was less than $50 deal. That is pocket lent to me. It’s the principal ! That is why I called them out. They were wrong and “management”, if they have it, should change they way they decline customers. Don’t say, “We would match the price, but the website will not allow it. That is a lie. They are not willing to match the price. They should say that UP FRONT !
You know, you COULD copy and paste your written exchange here, you know, to avoid replies from people who have very little context outside of the small quotes you’ve provided.
And you DID get a reply in this thread from an actual Wyze employee, but I suppose you’ve ignored that.
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Genuinely sounds like a communication error on the side of the support rep. I’m so sorry this happened to you, literally the last thing we want to do is piss off customers who paid us money and like Wyze.
I’m sorry.
Like I mentioned above, I’m willing to give you 3 months (90 days) of Cam Plus for free to use with your new camera. Please privately message me and we can work out the details.
Matt Van Swol
Head of Subscription Growth
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No thank you … Even if it were a year free, I’d turn it down.
The effort is appreciated. Contact from an actual sale manager acknowledging that he has read what transpired is what would give me satisfaction at this point. I seek and want nothing for free…
Respectfully,
Chris Bernard
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You’re a hard man, McGee.
I’ve got a gag about ‘Pocket Lent’ but it’s probably not appropriate. 
I’m a practical “common sense” kinda guy. I expect no more and no less for others. I speak in a frank manner which is hard to misunderstand.
Respectfully,
Chris Bernard
There’s room for everyone. 
@cabbye1 - unfortunately; your “common sense”, “frank manner” is already projecting to everyone reading (or listening) to what you say as, “we” are too dumb to understand what “you” are saying. It’s very condescending and comes off as such.
You came in guns blazing and had your mind made up. You were never going to listen to any suggestions or be open-minded. It’s best if you just move along in life. You don’t want anything other than to see the world burn.
@WyzeMatt (an actual Wyze employee), gave an explanation… still not good enough for you. You crapped all over his offer. You couldn’t even thank him for taking his time to try to mend the fence.
This is just very unpleasant reading. Mods, can you close the thread? This is pointless.
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Yet you keep coming back excusing the behavior… And language young lady ! Dont you have a vocabulary ? 
. Bottom line they screwed up. You covering for them tells me you have a dog in the fight [Mod Edit]
Chris
Again… you didn’t spend a couple of hours on the phone with them… told several time “we would match the offer, but the website will not allow it. My counter was (every time) get me a MANAGER he/she can override! It can be a phone order.
pointless
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I do agree with @cabbye1 that Wyze Support should not have said “I wish I can help you but I can’t”.
If indeed Support cannot do so, by stating this to a customer they are presenting themselves as the good guy while making Wyze the bad guy for not allowing such override. This is not good Customer Service, and not a good representation for any company.
A simple statement “it is not our company policy to do a price match” should suffice. No need to point any fingers and blame management.
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@cabbye1 You realize that was the first time @Earl.Automation responded to you, right? I’m assuming you forgot to read who you were replying to, considering I haven’t responded to you since yesterday, and you called him young lady. 
I’m sorry, but that is kinda hilarious.
But, I can’t agree more, @Earl.Automation. Spot on!
TikTok discounts are all over discount web sites. You don’t have to be a TikTok user to see them. I already have regular spammers that I can’t shake off. I don’t want to add more by opening a TikTok account.
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I don’t use TikTok either, and I’ve never seen an advertisement.
@IL1 I bet dollars to donuts he was told that, but didn’t like that answer and just kept pushing.
Most customer service representative are trained to show empathy and one of the ways they do that is to acknowledge what is wanted and show that they wish to help, but have to do so within policy.
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Wait, they should direct AI to study cabbye1’s communications here and devise the response most likely to satisfy the itch he can’t scratch. Then temporarily promote the agent-who-misspoke to ‘actual sales manager’ and have them deliver the message to Chris personally.
Remember, carver says this is all going to LLM anyway so we may as well get a running start. 
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Sometimes reading about a “situation” as an impartial third party makes it very clear who was trying to solve the problem, and who was going out of their way to be the problem.
It sounds like Tiktok is almost acting like a dropshipper but with the unique business model of losing money on each sale, to promote the platform. I would think that Wyze has no control over how much TikTok chooses to lose.
I could decide to offer Wyze cams for free to anyone who orders one from me, by buying them from Wyze and forwarding them to the customer. Wyze can not be expected to price match me.
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