Home Monitoring - Issues Since Update

Wyze App
,
1

Anyone else having issues on Android app since update? Shows the Disarm, Home, Away icons and you can press them until you’re blue in the face however they do nothing. They are no longer setting or disarming nor showing the correct status when the alarm is manually armed with the keypad.

2

Are you using HMS?

I just tested mine and it is working without issues. What App version are you using?

I am on Version 3.16.0.890 for Android devices.

You can always try thew following:

  • Clear Cache within the App by going to Account > App Settings then select Clear located to the right of cache File Size.

Then

  1. Long press on the App Icon
  2. Select App Info
  3. Goto Storage and Cache and Clear Cache from here as well. Do not Clear Storage
  4. Back one menu choice and do a Force Stop
  5. Restart the phone / Device
  6. Go back into the app and see if you can arm and disarm the alarm
3

Yes, first two things I did was clear cache and reinstall the app. Didn’t do a force stop but just did one and same issue. The buttons will work but it does not set or dismiss or seem to communicate with the HMS.

I’m at a loss, will check with customer service I guess but just wanted to check here to see if it was an update glitch that other people were experiencing.

Thanks for trying to help, appreciate it!

4

I will see if I can get Wyze to look into this

Also, what app version are you using?

5

Did you open a ticket with Wyze? If you did, can you provide the ticket number as well?

6

Ticket # 2428899. Sent screen recording of buttons being pressed yet no longer communicating with HMS.

Thanks for the help!

7

Thanks, my pleasure on trying to help.

I have passed the information on. Hopefully you will hear something