Help on adding viewers

I’m trying to add some friends to view my webcam and I provide my username and password and they cannot connect. Help please!!

Hey there Asta4210,

I strongly suggest against sharing your email & password with others. Rather, use the new camera sharing option found by:

  1. Opening the live view for the camera you’d like to share.
  2. Click the settings / gear icon.
  3. Click the Share option near the bottom.
  4. Enter the email(s) you’d like to share the camera with.



Also, remember there is nothing you can do short of removing the microphone to keep them from hearing audio near the camera.

I don’t mind that. They are close friends and family. But I need to change the password could you call me and walk me thru it please?

Here are the Troubleshooting Guides. You can also run through the troubleshooting flow chart by clicking “Begin Troubleshooting” at the top of this page.

Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. Depending on the nature of the problem, rather than use the previous website link, it is helpful to submit an App Log and/or a Firmware Log.