# Hello Wyze; please fix connection problems with hard-wired video doorbell **URL:** \ **Category:** Cameras\ **Tags:** video-doorbell-v1\ **Created:** [August 23, 2022, 4:30pm UTC](https://forums.wyze.com/t/hello-wyze-please-fix-connection-problems-with-hard-wired-video-doorbell/239591 "2022-08-23T16:30:33Z")\ **Posts on this page:** 8\ **Page:** 2
**Author:** ![mattsheets09](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@mattsheets09](https://forums.wyze.com/u/mattsheets09)\ **Post date:** [October 22, 2022, 12:56pm UTC](https://forums.wyze.com/t/hello-wyze-please-fix-connection-problems-with-hard-wired-video-doorbell/239591/22 "2022-10-22T12:56:09Z")
I cancelled my cam plus. I just was to frustrated with this doorbell. It refuses to play clips, has for months. My other wyze cams have issues displaying on my fire tv after another update some time ago, they are older than the doorbell. After this doorbell fiasco I won’t buy any wyze products in the future. I deregistered as a beta tester. To many issues in the last year or so and wyze is very slow to correct. ---
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [November 3, 2022, 10:00pm UTC](https://forums.wyze.com/t/hello-wyze-please-fix-connection-problems-with-hard-wired-video-doorbell/239591/23 "2022-11-03T22:00:35Z")
For those having problems still, Wyze just released a firmware update that is supposed to help: > [@Wyze Video Doorbell 4.25.1.314 - 11/3/22](https://forums.wyze.com/t/wyze-video-doorbell-4-25-1-314-11-3-22/246317): > > We’re rolling out an update for Wyze Video Doorbell! Firmware version 4.25.1.314 improves live stream connectivity and hardware performance while fixing a number of bugs. bell Check out the Release Notes to learn more: memo [go.wyze.com/releasenotes](http://go.wyze.com/releasenotes) ---
**Author:** ![lazespud](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/lazespud/32/6113_2.png) [@lazespud](https://forums.wyze.com/u/lazespud)\ **Post date:** [November 3, 2022, 11:50pm UTC](https://forums.wyze.com/t/hello-wyze-please-fix-connection-problems-with-hard-wired-video-doorbell/239591/24 "2022-11-03T23:50:36Z")
This absolutely solved everything for me. Not sure why it took MONTHS, but I’m grateful nonetheless. I have no issues since I installed the beta firmware version ---
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [November 4, 2022, 12:05am UTC](https://forums.wyze.com/t/hello-wyze-please-fix-connection-problems-with-hard-wired-video-doorbell/239591/25 "2022-11-04T00:05:54Z")
It’s good to hear a follow-up so we can let others know! Thanks for sharing. ---
**Author:** ![anthony82](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@anthony82](https://forums.wyze.com/u/anthony82)\ **Post date:** [November 30, 2022, 5:19am UTC](https://forums.wyze.com/t/hello-wyze-please-fix-connection-problems-with-hard-wired-video-doorbell/239591/26 "2022-11-30T05:19:43Z")
Sadly I a, having the same issue with my doorbell pro🥲 I am on my second one. Gets stuck at step 3/3. I ordered a new transformer thinking that might be the cause and while waiting for the new one unhooked it and ran it in battery only, it worked perfectly. New transformer came, hooked it all up and been stuck at step 3/3 since…. Like others I have a lot tied up in Wyze but am starting to contemplate counting my losses and moving on. If this has been fixed for the original doorbell why hasn’t it been fixed for the doorbell pro??? ---
**Author:** ![mattsheets09](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@mattsheets09](https://forums.wyze.com/u/mattsheets09)\ **Post date:** [November 30, 2022, 3:49pm UTC](https://forums.wyze.com/t/hello-wyze-please-fix-connection-problems-with-hard-wired-video-doorbell/239591/27 "2022-11-30T15:49:41Z")
The newest update ending in 314, I think, cured this for me a couple of weeks ago. ---
**Author:** ![anthony82](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@anthony82](https://forums.wyze.com/u/anthony82)\ **Post date:** [November 30, 2022, 5:10pm UTC](https://forums.wyze.com/t/hello-wyze-please-fix-connection-problems-with-hard-wired-video-doorbell/239591/28 "2022-11-30T17:10:28Z")
That’s for the original doorbell. My issue is with the doorbell pro but is doing the same thing that the original doorbell was doing. ---
**Author:** ![oliviagreer1256](https://avatars.discourse-cdn.com/v4/letter/o/8797f3/32.png) [@oliviagreer1256](https://forums.wyze.com/u/oliviagreer1256)\ **Post date:** [January 3, 2024, 8:33pm UTC](https://forums.wyze.com/t/hello-wyze-please-fix-connection-problems-with-hard-wired-video-doorbell/239591/29 "2024-01-03T20:33:39Z")
Similar to Laspud (sp?), I have purchased several Wyze products over the past few years but the most recent purchase that is causing me some concern is the Wyze lock and doorbell system I purchased in early December. The lock works perfectly however I can’t seem to get the doorbell to stay connected to my Wi-Fi. I have had the electrician check the wiring, the transformer, the WiFi, and it still won’t function properly. Please fix this problem OR upgrade to the Pro doorbell [Previous page](https://forums.wyze.com/t/hello-wyze-please-fix-connection-problems-with-hard-wired-video-doorbell/239591.md?page=1)