# Gun Safe won't connect to app via Bluetooth

**URL:** <https://forums.wyze.com/t/gun-safe-wont-connect-to-app-via-bluetooth/223441>\
**Category:** Home\
**Tags:** gun-safe, troubleshooting, bluetooth\
**Created:** [March 28, 2022, 9:38pm UTC](https://forums.wyze.com/t/gun-safe-wont-connect-to-app-via-bluetooth/223441 "2022-03-28T21:38:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![HDanger](https://avatars.discourse-cdn.com/v4/letter/h/3ec8ea/32.png) [@HDanger](https://forums.wyze.com/u/HDanger)\
**Post date:** [March 28, 2022, 9:38pm UTC](https://forums.wyze.com/t/gun-safe-wont-connect-to-app-via-bluetooth/223441/1 "2022-03-28T21:38:36Z")

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Gun Safe won’t connect to app via Bluetooth after firmware update 1.0.5.0  
Wyze app is also running the latest update. Anything on this?

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**Author:** ![kleonard](https://avatars.discourse-cdn.com/v4/letter/k/46a35a/32.png) [@kleonard](https://forums.wyze.com/u/kleonard)\
**Post date:** [April 6, 2022, 5:02pm UTC](https://forums.wyze.com/t/gun-safe-wont-connect-to-app-via-bluetooth/223441/2 "2022-04-06T17:02:17Z")

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Brand new gun safe, I am unable to Add Fingerprint. From Android it shows “System busy” and from an iPad it’s “Bluetooth unable to connect” (or a similar message). Else the safe works OK. I have opened a support call for my issue, which smells like a Bluetooth connection thing (maybe).

Yes, I did “all the things” except reinstalling the Wyze app itself (phone/tablet reboot, remove/add the safe in the Wyze app, pull the batteries for several minutes, the iPad’s OS is up to date, etc.).