# Got a ? on accounts **URL:** \ **Category:** Services & Integrations\ **Tags:** cam-plus-lite\ **Created:** [March 25, 2025, 10:43pm UTC](https://forums.wyze.com/t/got-a-on-accounts/326770 "2025-03-25T22:43:01Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![molokai](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@molokai](https://forums.wyze.com/u/molokai)\ **Post date:** [March 25, 2025, 10:43pm UTC](https://forums.wyze.com/t/got-a-on-accounts/326770/1 "2025-03-25T22:43:02Z")
I got cam plus for 14.99 a year and also got cam lite for free. I got one cam on plus and the other cams on cam lite. if I buy more cams can I put the other on cam lite and or still get cam plus for 14.99 or do i have to upgrade.. I been a member since wyze started ---
**Author:** ![Sam\_Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sam_bam/32/27630_2.png) [@Sam\_Bam](https://forums.wyze.com/u/Sam_Bam)\ **Post date:** [March 26, 2025, 12:02am UTC](https://forums.wyze.com/t/got-a-on-accounts/326770/2 "2025-03-26T00:02:50Z")
yes, but not the OG cams. Lite does not work on those. ---
**Author:** ![StevenA](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stevena/32/98871_2.png) [@StevenA](https://forums.wyze.com/u/StevenA)\ **Post date:** [March 26, 2025, 12:26am UTC](https://forums.wyze.com/t/got-a-on-accounts/326770/3 "2025-03-26T00:26:52Z")
Check out the list of Cam Plus Lite compatible cameras on the middle of this link. I just added an additional v3 camera to my Lite account a couple of months ago. > **[Cam Plus Lite | Home Monitoring & Security Service Plans | Wyze](https://www.wyze.com/pages/cam-plus-lite?srsltid=AfmBOopEx4sIqbMs5QsU5870j2ZiQ-Xs3FYkEhFE_RFaCRtpTZ503-D9)** > > With Cam Plus Lite you’ll get 12-second videos recorded and saved in the cloud for 14 days. Clips are only recorded once every 5 minutes. You'll also get access to Person Detection. Cost: Name Your Price. ---
**Author:** ![jeremiahj7](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jeremiahj7](https://forums.wyze.com/u/jeremiahj7)\ **Post date:** [May 4, 2025, 4:54am UTC](https://forums.wyze.com/t/got-a-on-accounts/326770/4 "2025-05-04T04:54:14Z")
Oddly, CPL decided to stop giving me clips tonight. I was just billed for it on Thursday, but I no longer see it in any of the locations where it’s been in the app. All of my cams are cam pan v2 with a few old v1s and I’ve been paying for it since 2022. Is this an outage or subtle weaning? ---
**Author:** ![StevenA](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stevena/32/98871_2.png) [@StevenA](https://forums.wyze.com/u/StevenA)\ **Post date:** [May 4, 2025, 2:37pm UTC](https://forums.wyze.com/t/got-a-on-accounts/326770/5 "2025-05-04T14:37:12Z")
All of my cameras are still doing 12 second Cloud videos. In the App, have you gone into Accounts - Services and see if all of your cameras still have a checkbox in CPL? Also, there was a recent App update **3.4.5.650 (April 16, 2025)**. It is possible features got moved around. I am still using App version 2.50. ---
**Author:** ![jeremiahj7](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jeremiahj7](https://forums.wyze.com/u/jeremiahj7)\ **Post date:** [May 5, 2025, 1:42am UTC](https://forums.wyze.com/t/got-a-on-accounts/326770/6 "2025-05-05T01:42:29Z")
That’s what I’m trying to explain, that’s no longer in the services area from what I can see. They literally just billed for me on Thursday May 1st, and all of my events are now stills instead of clips. It’s almost like they revoked CPL without warning. It’s no longer available in the pull-out at the top right that was there in the app before. No longer present. 🤔 ---
**Author:** ![StevenA](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stevena/32/98871_2.png) [@StevenA](https://forums.wyze.com/u/StevenA)\ **Post date:** [May 5, 2025, 2:55am UTC](https://forums.wyze.com/t/got-a-on-accounts/326770/7 "2025-05-05T02:55:48Z")
One more thing to try is log in to the Wyze web site. > **[Wyze](https://www.wyze.com/)** > > Wyze offers smart home cameras and devices packed with features at a price that is accessible for all. Wyze Cam includes 1080p full HD video, smart motion and sound alerts at a revolutionary price. Go to My Account - My Subscriptions - Access My Wyze Web App. From there you should see if your Cam Plus Lite service is still listed. I can see my CPL and have Checkboxes on all of my cameras. ---
**Author:** ![jeremiahj7](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jeremiahj7](https://forums.wyze.com/u/jeremiahj7)\ **Post date:** [May 5, 2025, 4:29am UTC](https://forums.wyze.com/t/got-a-on-accounts/326770/8 "2025-05-05T04:29:25Z")
I did. That’s where I was able to view the billing history. CPL is now gone. ---
**Author:** ![StevenA](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stevena/32/98871_2.png) [@StevenA](https://forums.wyze.com/u/StevenA)\ **Post date:** [May 5, 2025, 5:52am UTC](https://forums.wyze.com/t/got-a-on-accounts/326770/9 "2025-05-05T05:52:26Z")
I am tagging @WyzeMatt Matt works with subscriptions at Wyze and hopefully can figure out why you are being billed for Cam Plus Lite but no longer see it in your account. ---
**Author:** ![jeremiahj7](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jeremiahj7](https://forums.wyze.com/u/jeremiahj7)\ **Post date:** [May 5, 2025, 8:09pm UTC](https://forums.wyze.com/t/got-a-on-accounts/326770/10 "2025-05-05T20:09:53Z")
Good idea… Thanks! FYI, I did follow the AI response of support chat which directed me to going to [my.wyze.com](http://my.wyze.com) Upon visiting that site, however, the cam plus lite Link provided returns a “page not found.” My old credit card was still listed and I did take the time to update it with the replacement I recently received. So that should now be all current. It’ll be interesting to see if it just sorts itself out automagically, but I have my doubts. EDIT-1: one thing I didn’t notice last night was that there was a minus sign preceding the billing amount for this month’s billing. Prior months billing had no minus sign. I take that to mean that the attempted payment wasn’t successful on 5/1. Hopefully, they’re lenient enough to allow my CPL to be restored after a brief payment method lapse. ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [August 3, 2025, 8:09pm UTC](https://forums.wyze.com/t/got-a-on-accounts/326770/11 "2025-08-03T20:09:58Z")
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