Here are some general remedies to not uncommon issues I see in the Forums, on Reddit and (Shudder) I imagine on Facebook.
All of the Wyze devices require some form of network connection to function. Either direct WiFi connection to a 2.4 GHz WiFi network or a connection to a “bridge” device or hub. With that in mind check your device info page in the app and be sure your device shows a reasonable > 70% connection strength. It may work with less but you WILL have sporadic issues.
Signal strength is primarily affected by distance from the router to the device and/or interference in the frequency band or channel being used. Other things like certain construction materials such as steel and aluminum or dense concrete or ductwork in the walls can also affect the signal.
Consider adding other access points or “nodes” in a mesh environment. Consider your Router or Access Point placement. Higher is usually better. Seek knowledgeable help from Wyze or your local Geek Squad for clearing up interference or weak signals.
Magic Reboot Trick
Believe it or not the old oft used standby of “Turn it off, wait a few seconds and turn it back on” actually works. It works so well that I schedule a reboot for ALL of my cameras twice a day. Especially those cameras that host a Sense Bridge. I personally picked Midnight and Noon as the times I reboot every camera. Since I have done this the issues that I had with my Wyze Sense sensors mysteriously going offline has disappeared entirely.
I extend this magic preventative reboot voodoo to also rebooting the app and my phone. The app once daily, usually the first time I use it on any given day. I am an iOS user so I force close the app. Android has something similar. My phone I reboot once a week. Usually I force close every app running then shut the phone down. I generally wait until the “tinging and pinging” cooling sounds stop and then restart it.
Skills of Lore
We have the fabled electronicafied wizard known as “Alexa” inhabiting our residence. Well actually we share her residence, just ask her. Wait! Better yet just take my word for it. She works very well with many of Wyze’s devices. And we hear tales of other wizards from the land of “Good Googlie Goo” and even Johnny Appleseed being available.
In general these Wizards perform their magic via special spells called ‘skills’ or ‘connections’. In order for these to function well it is a good idea to occasionally club them over the head, then pet them nicely and assure them you were just kidding. In other words unlink and then relink the skills or connections once a month or so. They get lonely and appreciate the attention.
In closing I have found these preventative and restorative steps tend to make living the internet of things dream life smoother and more enjoyable. Give them a try and let me know of any steps or spells you find useful. As always your mileage may vary.
And don’t forget, you always have the ability to summon the powerful sorcerers at Wyze to your aid at need!