Gateway doesn't show up on shared device

I setup the gateway and lock on my Note 9 with no issues.
I sent out two share invites to android devices. The gateway and lock show up on one device but on the other exact same Note 9, only the lock shows up. I click on the lock and I get a device error message. When I try to install the gateway, the gateway does not want to connect to the wifi.
The only conclusion I come to is that the other Note 9 has some phone setting I need to change but I can’t figure it out. Same wifi network, bluetooth is on.