# Garage door controller not closing door

**URL:** <https://forums.wyze.com/t/garage-door-controller-not-closing-door/236780>\
**Category:** Home\
**Tags:** garage-door-controller, support\
**Created:** [July 25, 2022, 5:47pm UTC](https://forums.wyze.com/t/garage-door-controller-not-closing-door/236780 "2022-07-25T17:47:22Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![chmgoodwin](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@chmgoodwin](https://forums.wyze.com/u/chmgoodwin)\
**Post date:** [July 25, 2022, 5:47pm UTC](https://forums.wyze.com/t/garage-door-controller-not-closing-door/236780/1 "2022-07-25T17:47:22Z")

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Hi all, I recently got a Wyze Cam v3 and the garage door controller. I checked my garage door opener’s compatibility (it passed the “short test”, LiftMaster model number 1245LM), set up all the components, and everything worked EXCEPT that it will not **close** the garage door. I can **open** the garage door via the app, but when I tell the door to **close** the controller beeps, flashes, the countdown finishes, and the door remains open, no movement. What am I missing here? All firmware is up to date, the fact that I can open the garage door via the app tells me I hooked up the components correctly… please help!

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**Author:** ![IEatBeans](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ieatbeans/32/33378_2.png) [@IEatBeans](https://forums.wyze.com/u/IEatBeans)\
**Post date:** [July 25, 2022, 6:22pm UTC](https://forums.wyze.com/t/garage-door-controller-not-closing-door/236780/2 "2022-07-25T18:22:01Z")

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Do you hear a clicking when closing the door?

Try adjusting he settings in the cams settings \> accessories \> garage door controller.

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**Author:** ![chmgoodwin](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@chmgoodwin](https://forums.wyze.com/u/chmgoodwin)\
**Post date:** [July 25, 2022, 7:05pm UTC](https://forums.wyze.com/t/garage-door-controller-not-closing-door/236780/3 "2022-07-25T19:05:14Z")

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When I tell the controller to **open** the garage door, I can hear the click and the door opens successfully (notably, the controller does not light up or give warning beeps). However, when I tell the controller to **close** the garage door, the controller lights up and gives warning beeps, but **does not make the clicking noise**. I played around with all the advanced settings, including trying all the trigger times between 0.5 and 2 seconds, and I still cannot get the door to close. Could I just have a malfunctioning controller?

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**Author:** ![IEatBeans](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ieatbeans/32/33378_2.png) [@IEatBeans](https://forums.wyze.com/u/IEatBeans)\
**Post date:** [July 26, 2022, 7:50am UTC](https://forums.wyze.com/t/garage-door-controller-not-closing-door/236780/4 "2022-07-26T07:50:47Z")

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Interesting. Try deleting it from the app and setting it back up. All I can think of

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<div class="post-metadata">

**Author:** ![chmgoodwin](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@chmgoodwin](https://forums.wyze.com/u/chmgoodwin)\
**Post date:** [August 7, 2022, 12:47am UTC](https://forums.wyze.com/t/garage-door-controller-not-closing-door/236780/5 "2022-08-07T00:47:10Z")

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Unfortunately, this didn’t work either.

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<div class="post-metadata">

**Author:** ![IEatBeans](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ieatbeans/32/33378_2.png) [@IEatBeans](https://forums.wyze.com/u/IEatBeans)\
**Post date:** [August 7, 2022, 1:11am UTC](https://forums.wyze.com/t/garage-door-controller-not-closing-door/236780/6 "2022-08-07T01:11:45Z")

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Sorry it didn’t work. Try contacting support, seems like it could be defective?

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<div class="post-metadata">

**Author:** ![chmgoodwin](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@chmgoodwin](https://forums.wyze.com/u/chmgoodwin)\
**Post date:** [August 22, 2022, 4:28pm UTC](https://forums.wyze.com/t/garage-door-controller-not-closing-door/236780/7 "2022-08-22T16:28:06Z")

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For anyone that finds/reads this in the future, an update: After going through all troubleshooting steps and working with Wyze support, they sent me out a new garage door controller that worked perfectly when I hooked it up. Looks like the original controller was just defective.