Front v3 Cam showing camera instead of last capture video. Also happening in Events

Wyze App
1

Hello Wyze team,

A ticket was already created for this issue (log ID 1160496) and I spoke with Ryan T

FYI I purchased these v3 cameras on January 30, 2021, and all of my cameras are inside the house.

Is Wyze having issues with the network? Every time I open the app, my front camera is blank. If I open it, it works fine. I go back to the main view, and a few seconds later I see the last image. If I swipe away and come back, it is blank.

Also, when opening events, all of them show a camera instead of the last captured images. This started about two days ago. I turned off the front camera; I also left it unplugged for 10 minutes, and it did the same.

I also cleared the app’s cache and storage.

I’m using it on my Pixel 6 and Pixel 6 Pro with the latest August 5 updates and Wyze’s latest version 2.44.5.330. All three of my camera’s have the latest firmware version.

Also, I went into the events and managed to go back to August 27th, and this is when I started to have these issues with my Front camera. Anything prior to that, I can see all the images.

I even logged online to Live stream - Wyze and it is doing the same.

Below is an image showing the front camera, and it is empty and also in the events.

1
1738×795 96.7 KB

Displaying the latest version of the app installed on my Pixel 6

2
2368×814 38.7 KB

Displaying that all three cameras have the latest firmware.

3
3391×810 32.1 KB

Online view using website Live stream - Wyze

4
41740×458 117 KB

On the even view, it is showing a blank image from the last captured video. From August 236 and earlier, they are showing correctly.

5
51915×1962 368 KB

1 Like
2

Hello, @WyzeJasonJ Would you know why this is happening?

3

@NRHTX

Sorry about the very delayed reply I was on PTO and am just getting caught up. I do not know why this would be happening, can you let me know if it has been fixed or if you are still experiencing this? I checked mine and it seems to be working normally.

1 Like
4

Disregard, looks like the issues have been resolved. It has been working fine for the last few weeks. The reason I reached out is because no one from your support team responded to my emails or the ticket that was created.

1 Like
5

I am glad everything was resolved and I do apologize that no one responded back to you.

1 Like