Friendly faces error message

Why would I be getting this message says friendly faces is not enabled when I have a bunch of cameras enabled with friendly faces? This is the top of the screen where all the pictures of the friendly faces are.
Screenshot_20240709_133024_Wyze|225x500

2 Likes

I am sorry this is happening. Is there any way you can submit a log and let me know the log number?

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

2 Likes

Hi Jason,
here’s the log file number 1473409
I just don’t know why I’m getting that message at the top of the screen when I have friendly faces enabled on four cameras and I’m getting pictures of people ,it’s just doesn’t make sense.

2 Likes

I will give the log to our engineer and see if we can find out why.

2 Likes

I have the exact same issue… Came to the forums looking for an answer.

Same issue
Submitted log 1479425