I have the same issue with my v1 cams as well. Rebooted cams, router, phones, renewed IP leases and removed/readded devices from app. Freezes for 3-5 seconds. Disappointing for sure. All v2cams work great.
I have two Wyze Cams v1 that I’ve been using for several years now. Just in the past few days, they’ve both started sending a still image once every 3 seconds instead of continuous video. I’ve tried rebooting them, updating firmware, and rebooting the home network. I did a factory reset on one and added it as a new device, and it didn’t fix the issue.
I don’t pay for a premium account and neither camera has an SD card. Both my wife and I have this problem (we each have an iPhone XS). Is anyone else experiencing this this?
@BlaqFish, @Beer_is_so_Awesome
Probably good if you both open Support Tickets:
https://support.wyzecam.com/hc/en-us/requests/new
reference this thread, and post your ticket numbers in a comment here.
@Beer_is_so_Awesome, same behavior viewing through both iOS and Android apps?
-peep
I opening a support ticket yesterday and waiting for reply. The number is Wyze Ticket 636748.
It’ll be interesting to see how this shakes out…
I’m having the same issue with all my V1 cameras… I get an updated image every 3 seconds… so 1/3 a second frame rate. All the V2 cameras work great.
It’s after one of the firmware updates. Fairly recently as well.
Here is my topic here talking about the same thing: Jerky video V1 Wyzecams all of a sudden - #4
Thanks!
Charles
This is for the mods and mavens (volunteer forum support people):
The God of Apple has me under their thumb and they’re leaning hard. Post-COVID, I expect I’ll be required to work in an Apple Store as punishment for some trumped-up “crimes.”
Heeeeeeeeeeeeeeeelllllllllllllllllllpppppppppppppppppl!!!
As of one of the recent firmware updates all of my V1 wyzecams can no longer play video smoothly, Neither the live video nor the playback. My V2 cameras remain smooth as always.
When I look at the clock it skips every couple seconds.
This happens with all my V1 Wyzecams at my house and my office (I have 3) Two entirely different locations, same problem.
All of my V2 cameras (I have 6) play video smoothly as they always have.
Has anyone else noticed their V1 cameras no longer playing video smoothly?
Is it time for me to trash them and just upgrade them to V2 cameras?
Thanks!
I have the exact same problem.
Maybe related
I have the same issue with my v1 cams as well. Rebooted cams, router, phones, renewed IP leases and removed/readded devices from app. Freezes for 3-5 seconds. Disappointing for sure. All v2cams work great. Are we getting forced to new hardware, a la Apple?
I noticed that all of my V1 Wyze Cams no longer stream video like they did. Now, I only get an image about every 3 seconds. The data rate shows 100kb/sec which is similar to my v2 and Pan cameras. I have gigabit internet up/dn and great wifi coverage in the house. Only my V1 cameras are affected. Anyone else having a similar issue.
Thanks for the recommendation. Sounds like this happened to a lot of people.
I’m on chat right now with customer service at Wyze. I’ll let you know if we figure anything out.
FYI: I have a support case open: [Wyze Ticket 634470]
And did a run with ‘RoutThis Helps’ if they want to look that info up
Having the same issue. Image updates every 3 seconds on on V1 Wyze Cam. V2 Wyze Cam works perfectly…no delays in image updates. All from Apple IOS devices.
Hey Tleffers. Same drill
as it looks like “they’re still working on it…”
-peep
Please post if a fix is found, I have same problem.
Have you submitted a log through the app or opened a support ticket. The more info they receive the faster it can be fixed