# Frame rate dropped to 1/3fps **URL:** \ **Category:** Cameras\ **Created:** [June 12, 2020, 2:46pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696 "2020-06-12T14:46:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![SmittyMcSmith](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@SmittyMcSmith](https://forums.wyze.com/u/SmittyMcSmith)\ **Post date:** [June 12, 2020, 2:46pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/1 "2020-06-12T14:46:36Z")
Out of nowhere, yesterday I noticed the frame rate for all our cameras in the app (iOS) dropped to only updating every ~3 seconds. I’ve tried restarting the cameras, and restarting our router. It seems consistently 1/3fps for all cameras on both our phones. Also whats weird is that the data rate in the top left updates at ~1.2fps. Am I the only one experiencing this? ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [June 12, 2020, 3:48pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/2 "2020-06-12T15:48:35Z")
Hey Adam, I’m not an iOS guy but I’m confused about how you’re using “fps”. My understanding is that the v2 has a frame rate (frames-per-second) of 15 fps daytime, and 10 fps night mode. ? Also, someone carrying an apple in each pocket will come upon this soon and you’ll be comparing apples to apples in no time. 😉 Cheers -peep ---
**Author:** ![SmittyMcSmith](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@SmittyMcSmith](https://forums.wyze.com/u/SmittyMcSmith)\ **Post date:** [June 12, 2020, 4:00pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/3 "2020-06-12T16:00:11Z")
Watching the time stamp, the image (and time stamp) update fairly consistently every 3 seconds. 1 frame every 3 seconds = 1/3 FPS. Also note: I believe I’m using a v1 ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [June 12, 2020, 4:07pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/4 "2020-06-12T16:07:57Z")
Ok, so literally 1/3 of a frame per second. Got it. And prior to that the cams had been operating at the spec 15 or 10 fps? (Not sure if the fps differs for the v1.) ---
**Author:** ![SmittyMcSmith](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@SmittyMcSmith](https://forums.wyze.com/u/SmittyMcSmith)\ **Post date:** [June 12, 2020, 4:13pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/5 "2020-06-12T16:13:05Z")
Up until yesterday, it had been working great for the last 2.5 years. I think it’s due to the new iOS app update? ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [June 12, 2020, 4:22pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/6 "2020-06-12T16:22:57Z")
Huh. A quick search for “fps” on this thread came back empty (I did not read all the posts) : > [@Wyze App 2.11 Released! - 6/10/20](https://forums.wyze.com/t/wyze-app-2-11-released-6-10-20/106473/): > > Wyze app versions 2.11.40 for Android and 2.11.41 for iOS are releasing today! We made some big changes to the UI in the Events tab, added a new open/closed door status notification for Wyze Lock, and fixed some bugs. Read our Release Notes here: They usually start suggesting you simultaneously open a Support Ticket now, as you continue to explore a fix here 🙂 [https://support.wyzecam.com/hc/en-us/requests/new](https://support.wyzecam.com/hc/en-us/requests/new) * * * It’s also good to check these when something screwball shows up: > **[Wyze Software and Firmware Bugs and Known Issues](https://support.wyze.com/hc/en-us/articles/360032747431-Software-and-Firmware-Known-Bugs)** > > Wyze Battery Cam Pro Known Issues > > > Wyze Battery Cam Pro Known Issues > > > > > Description > OS > Workaround > Status > Fix > > > Access error when entering Wyze Battery Cam Pro settings > iOS >   > 🚧 In-Progress >   > > > Una... [https://support.wyzecam.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues](https://support.wyzecam.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues) Cheers, brother, good luck! -peep PS, **If you do open a Support Ticket** : I usually link/reference the Forum thread I’ve started so the tech person can see the steps I’ve explored to that point… ---
**Author:** ![home](https://avatars.discourse-cdn.com/v4/letter/h/b5a626/32.png) [@home](https://forums.wyze.com/u/home)\ **Post date:** [June 14, 2020, 3:05pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/7 "2020-06-14T15:05:32Z")
I’m having the same problem. My three V1’s are acting this way but my V2 is recording normally. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [June 14, 2020, 4:34pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/8 "2020-06-14T16:34:45Z")
Welcome @home ! 😉 Probably good if you both open tickets, ref this thread, and post your ticket numbers here. I say, “probably good,” in the sense of, “Couldn’t hurt.” We measure our optimism carefully these days… 🙂 ---
**Author:** ![home](https://avatars.discourse-cdn.com/v4/letter/h/b5a626/32.png) [@home](https://forums.wyze.com/u/home)\ **Post date:** [June 14, 2020, 8:05pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/9 "2020-06-14T20:05:50Z")
Thanks for advice…can you tell me where I “open a ticket” ? ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [June 14, 2020, 8:08pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/10 "2020-06-14T20:08:15Z")
Sure… Try this link: [https://support.wyzecam.com/hc/en-us/requests/new](https://support.wyzecam.com/hc/en-us/requests/new) ---
**Author:** ![home](https://avatars.discourse-cdn.com/v4/letter/h/b5a626/32.png) [@home](https://forums.wyze.com/u/home)\ **Post date:** [June 14, 2020, 10:15pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/11 "2020-06-14T22:15:56Z")
Thanks Wyze Ticket 636748] Request received: V1 Cam FPS. Dennis ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [June 14, 2020, 10:17pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/12 "2020-06-14T22:17:28Z")
Cool, later Dennis! ---
**Author:** ![BlaqFish](https://avatars.discourse-cdn.com/v4/letter/b/a88e4f/32.png) [@BlaqFish](https://forums.wyze.com/u/BlaqFish)\ **Post date:** [June 16, 2020, 12:42am UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/13 "2020-06-16T00:42:09Z")
I have the same issue with my v1 cams as well. Rebooted cams, router, phones, renewed IP leases and removed/readded devices from app. Freezes for 3-5 seconds. Disappointing for sure. All v2cams work great. ---
**Author:** ![Beer\_is\_so\_Awesome](https://avatars.discourse-cdn.com/v4/letter/b/91b2a8/32.png) [@Beer\_is\_so\_Awesome](https://forums.wyze.com/u/Beer_is_so_Awesome)\ **Post date:** [June 16, 2020, 12:34am UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/14 "2020-06-16T00:34:26Z")
I have two Wyze Cams v1 that I’ve been using for several years now. Just in the past few days, they’ve both started sending a still image once every 3 seconds instead of continuous video. I’ve tried rebooting them, updating firmware, and rebooting the home network. I did a factory reset on one and added it as a new device, and it didn’t fix the issue. I don’t pay for a premium account and neither camera has an SD card. Both my wife and I have this problem (we each have an iPhone XS). Is anyone else experiencing this this? ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [June 16, 2020, 1:43am UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/15 "2020-06-16T01:43:41Z")
@BlaqFish, @Beer_is_so_Awesome Probably good if you both open Support Tickets: [https://support.wyzecam.com/hc/en-us/requests/new](https://support.wyzecam.com/hc/en-us/requests/new) reference this thread, and post your ticket numbers in a comment here. @Beer_is_so_Awesome, same behavior viewing through both iOS and Android apps? -peep ---
**Author:** ![home](https://avatars.discourse-cdn.com/v4/letter/h/b5a626/32.png) [@home](https://forums.wyze.com/u/home)\ **Post date:** [June 16, 2020, 2:20am UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/16 "2020-06-16T02:20:41Z")
I opening a support ticket yesterday and waiting for reply. The number is Wyze Ticket 636748. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [June 16, 2020, 2:26am UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/17 "2020-06-16T02:26:47Z")
It’ll be interesting to see how this shakes out… ---
**Author:** ![chaz](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/chaz/32/2706_2.png) [@chaz](https://forums.wyze.com/u/chaz)\ **Post date:** [June 16, 2020, 2:46am UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/18 "2020-06-16T02:46:29Z")
I’m having the same issue with all my V1 cameras… I get an updated image every 3 seconds… so 1/3 a second frame rate. All the V2 cameras work great. It’s after one of the firmware updates. Fairly recently as well. Here is my topic here talking about the same thing: [Jerky video V1 Wyzecams all of a sudden - #4](https://forums.wyze.com/t/jerky-video-v1-wyzecams-all-of-a-sudden/107148/4) Thanks! Charles ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [June 16, 2020, 3:16am UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/19 "2020-06-16T03:16:21Z")
This is for the mods and mavens (volunteer forum support people): The God of Apple has me under their thumb and they’re leaning hard. Post-COVID, I expect I’ll be _required_ to work in an Apple Store as punishment for some trumped-up “crimes.”   😰 Heeeeeeeeeeeeeeeelllllllllllllllllllpppppppppppppppppl!!! ---
**Author:** ![chaz](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/chaz/32/2706_2.png) [@chaz](https://forums.wyze.com/u/chaz)\ **Post date:** [June 15, 2020, 10:07pm UTC](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696/20 "2020-06-15T22:07:02Z")
As of one of the recent firmware updates all of my V1 wyzecams can no longer play video smoothly, Neither the live video nor the playback. My V2 cameras remain smooth as always. When I look at the clock it skips every couple seconds. This happens with all my V1 Wyzecams at my house and my office (I have 3) Two entirely different locations, same problem. All of my V2 cameras (I have 6) play video smoothly as they always have. Has anyone else noticed their V1 cameras no longer playing video smoothly? Is it time for me to trash them and just upgrade them to V2 cameras? Thanks! [Next page](https://forums.wyze.com/t/frame-rate-dropped-to-1-3fps/106696.md?page=2)