Found the fix to address the ““ Loading Livestream ““ ““Setting up a secure connection” hanging up after the latest update

Wyze App
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For those who are experiencing the issue with

““ Loading Livestream ““

““Setting up a secure connection”

Hanging up when trying to view your live cam feed

I have found the fix to address the

““ Loading Livestream ““

““Setting up a secure connection”

image

image546×278 15.7 KB

Turn OFF

““ Enable Hardware Decoder “ setting for each Wyze Cam

I no longer have the “Loading Livestream” being stuck, and never finish loading, after turning OFF

“Enable Hardware Decoder” for ALL my cams, that support Hardware Decoder.

Early gen Wyze cams wont have this setting

Overall, the issue is with Wyze/ and the APP.

As my cams all worked fine with the Enable Hardware Decoder up until the last week or so…

Hope this helps!

Please let me know if it worked for you

THx

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Some users with the “loading livestream” issue are running the 2.50.x app with latest cam beta firmware due to being restricted to running a 32-bit app. For example, you cannot view a Cam v3 running beta firmware 4.36.15.4389 using the Android Wyze app 2.50.x. You’ll get the loading livestream error which is actually due to an expired key. The only solution is to either run the latest 3.x app with a 64-bit viewing device or flash a Cam v3 back to latest production firmware 4.36.14.3497 and run any flavor app on any viewing device. Or hope and wait for Wyze to fix the Cam v3 key issue. Same applies to some other cam models.

2 Likes
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Interesting, wasn’t aware

2.50.X build, is that an Apple or Android build ?

As the build I am using is on Android ver 3.8.1 (719)

on an 64 bit os

All the cams I have experienced the Livestream issue are V2’s and V3’s

OG’s no problems

I hope Wyze addresses this issue soon….

Even though I was able to apply the temp fix I had found

responsiveness of the v2 and V3 cams does seem less responsive….

I initially was thinking it had to do with the BIG Amazon outage the other day

But Amazon is back up, and the issue still exists, which further points to the latest Wyze release.

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Android. Last 2.50.x build was 2.50.9 (512). Next Android release version went to 3.0.x.

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:thinking: I’m confused

Do you mean for 32 bit build for anroid?

As my build # is 3.8.1 (719)

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Yes

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:+1:

I am a bit surprised companies are still writing apps in 32 bit code.

Considering 32 bit has been around for decades…

and replaced by 64 bit

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They aren’t. :+1:

It’s a long story that I don’t have time to rehash:

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Great info :+1:

Totally understand about not wanting to rehash all that info.

It made me check my older Moto phone Moto G7 Power

Released in 2019, amazingly its a 64 bit Android OS

Oddly, all the other models in the Moto G7 series, are 32 bit.

It is using the 64 Bit version of Wyze App 3.8.1 (718)

When I purchased the phone at the time,

64 bit wasn’t even my list of things I wanted the phone to have at the time.

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That’s incorrect. My Motorola moto g7 (not Play, Plus, or Power) runs Android 10 64-bit and the latest production Wyze app. I can’t speak for the Play or Plus variants.

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Interesting….in curiosity I looked up on the net about when Moto started to switch to 64 bit on the OS.

It seems the Moto Play had a 32 Bit,

Google AI answer/ info…

Not sure how accurate Google’s AI is

Click on “Google Search”

Overall I am glad my phone is 64 bit, and that is still has life in it, at least for another 1-2 years or so