Forum Operations Feedback Thread

I apologize, Loki. It was late last night when I sent my post to you. I was trying to point out that when I replied to post #1, it replied to the thread not to the person. I used the reply button “A” not reply button “C”. But it didn’t show up in the right corner of my post like it usually does.

@StopICU33… You have 9 posts in this topic. Every one of them shows (now) as a reply to a post and none of them are more than 3 days old.

That said, I should point out that when you reply to the first post of a topic, you are replying to topic (because a topic is defined by its first post). Therefore, you will never get the replied-to link/indicator when you reply to the first post of a topic, no matter which reply button you use.

Perhaps that’s the source of confusion over this issue?

Ok, I understand now. I didn’t realize when responding to the first post of a topic no replied-to link will appear. Thanks, Loki.

@StopICU33 So, that totally resolves the issue for you?

@HDRock How about you? Did you have the problem on replies to other than the first post?

As far as the first post in a topic, yes resolved. However , if I experience this issue replying to any other post I will let you know.

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When it happened to me There were many posts already in the thread It was not the First post I was replying to

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Ok, got it. Next time it happens, please capture the URL of the timestamp so I can send the post to Discourse to analyze.

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Because it’s random and who knows when it will happen again, I will have to pay attention :slightly_smiling_face:

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@Loki check this out https://forums.wyze.com/t/wyze-bulb-early-access-limited-pre-order-on-may-21-9am-pst/33933/67?u=hdrock

This post did not reply properly when I clicked the reply to button, I abandoned it and tried it again, still didn’t work right

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@HDRock It looks like your were replying to the post by markaf1949, correct? If so, that post is the first post of the topic. By definition, when you reply to the first post of a topic, you are replying to the topic. Therefore, you will never see the reply-to indicator in that situation. That is normal behavior.

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Ok, gotcha , I’ll keep an eye out for different situation

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Testing links
Some links are not working right, this is not the only one I found

Thanks. I concur and I’ll report it.

They are doing some revamping of the support site. Hopefully it’s only temporary while they get things reconnected.

UPDATE: We have asked and they have responded that they will try to preserve/redirect the existing links.

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Why is there not a big circle in the middle of the community home page that is a link to the Support Page ?
There might be a reason why not but I just thought , it might be good

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I like that idea!!!.. a much more prominent link to the Support site at the very top of the Community home page and a statement that the community is user-to-user and to click the support site for product user guides, help from Wyze, etc.

This would help brand new users/community members get oriented and put expectations in the right place.

@CaptainMark @UserCustomerGwen

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It would certainly help new users to navigate through the forum much easier. It seems easy to most us because when have become familiar with everything. When I first started using this forum, it was very confusing at first. It’s not user friendly at all. It took me several weeks to learn my way around the forum, and I am still learning. Lol

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Something like this?

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What made it confusing? Would love to update this based on your feedback. @BrandonS to help monitor the feedback.

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