The forum has always been primarily a user-to-user community. Other platforms are the same. From my perspective, direct participation by Wyze employees on other platforms (Facebook, Reddit, etc) are about the same as here.
At the company I work for (vertical market software), we provide several ways for customers to make suggestions that we take very seriously. We have a voting platform that allows users to vote on the changes. We are always working on the highest rated wants/needs of the customer.
If the forums aren’t the place for this, and support is only for troubleshooting, how do you suggest we get this information to you? Wyze customers have some great ideas but there doesn’t seem to be a way to get them to you.
Forum Feature Capability Question: Is there a way within my forum profile settings or summary to view all the forum topics I am either Watching, Tracking, or Muted so that I can change them if I wanted to? For example, I can see a list of Latest Topics, Unread Topics, or New Topics… is there anywhere I can see a list of my Watched Topics, Tracking Topics, or Muted Topics?
Click the search icon (magnifying glass), then click the symbol at the right end of the search box to bring up Advanced search. If you already have a search open, click Advanced Filters that appears just under the search box.
Next click the popup menu labeled “Any” in the lower left corner. You will see options for “I’m watching” and “I’m tracking”. Choose one of those and leave all other fields and options blank/default and you will get a list of Watched or Tracked topics.
Shortcut: You may notice that when you select “I’m watching”, it puts “in:watching” in the search box. You can just type “in:watching” or “in:tracking” in the search box directly to speed this up.
Unfortunately, there doesn’t seem to be a way to similarly display only Muted topics at this time. I’m looking into that.
You can substitute “watched” or “tracking” for “muted” in that URL to get Watched and Tracked topics.
And, there are handy buttons for these URLs, but not in an obvious place. If you go to Preferences > Notifications > Categories, you will see just above the righthand end of category entry box for Watched, Tracked and Muted a link/button labeled “Show”. These will bring up the appropriate URL. Example:
How do i access a direct connection to a WYZE staff member about an account issue that needs to be dealt with. Why do businesses like yours make it so difficult to be able to contact account staff directly???
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For future reference, when you start searching something, you can select “in this topic” underneath where you are typing and it will search just within the thread you are in.
Your question was fine though. As Jason said, I think the Discourse devs would have to make the voting work that way though. I’ve posted some requests in their forum before: https://meta.discourse.org/
This was brought up with Discourse last year. There are two reasons why it is not done:
Voting can be enabled for any kind of topic, not just “wishes”. Some Discourse sites use voting for things that the OP may want to see votes for, but not necessarily vote for themselves. Rare situation, I know, but possible.
Discourse sites can set a quota on the number of votes a user has available to “spend”. (We don’t limit the number of votes on the Wyze forum.) If a user had used up all of their votes, they would not be able to submit a topic.