Forced Logout and Now Invalid Credentials -- iOS App Version 2.34.0.15

Watercooler
1

I recently updated the iOS app to 2.34.0.15. After the update I was logged out, no biggie, so I attempted to log in using my Password Manager app to sign in, and now it says invalid credentials. I attempted to login to the Wyze website account using that same app and those same credentials, and it logged right in. So, I know my credentials are correct. This is copy and paste from a password app, no user error.

Has anyone else had this issue? As of right now I am not able to log in and obviously can’t use any of my Wyze services.

Update: Update: Interestingly I am receiving motion alerts and when I tap them I can see them and watch the video…but when I tap the downward arrow to go back to the main screen showing all devices, it shows me the login screen again. Bizarre.

2

Strange, try uninstalling and reinstalling the app. Thanks

3

Thanks, I tried that. No cigar.

4

Last night WyzeJason reached out and asked me to try again, after apparently implementing some sort of back end fix. This has now been fixed, at least for me.

1 Like
5

I am still having this issue: Credentials not recognized on IOS ( 15.6.1); reseted password; deleted / reinstalled up; spoke twice with help desk - still having the issue.
Log in works on my iPad; can log in on Mac book

6

Make sure your VPN is disabled