Floor Lamp preorder has not been received - been vacationing in Kent, WA

I received notification that my lamp, which was ordered months ago, was going to be delivered no later than today. In tracking it, I see that it’s been sitting in Kent, WA - apparently taking a vacation - for about the last 5 days. Don’t know what delivery service they use or who is running their supply chain/logistics operation but apparently it’s the Gang that Couldn’t Shoot Straight. They have real problems with their operation and they need to fix them.