# Flood light camera only works when I'm home **URL:** \ **Category:** Cameras\ **Tags:** cam-v3, cam-outdoor-v1, floodlight-v1, android\ **Created:** [March 10, 2025, 3:01pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649 "2025-03-10T15:01:04Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jhaerle](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@jhaerle](https://forums.wyze.com/u/jhaerle)\ **Post date:** [March 10, 2025, 3:01pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/1 "2025-03-10T15:01:04Z")
I’ve had my floodlight with the standards v3 camera for about 2 years now. Lately, i can only connect to it when i am at home and on my wifi system. If i try to connect to it while I’m away from the house it says it’s unable to connect. All my other camera (also v3’s) work fine. Any ideas? I’ve flipped the breaker off to kill all power to it, and no change. ---
**Author:** ![jhaerle](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@jhaerle](https://forums.wyze.com/u/jhaerle)\ **Post date:** [March 13, 2025, 10:41pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/2 "2025-03-13T22:41:38Z")
I am the only one with this issue, I feel special. Its the strangest thing. Ive rebooted the routers, which are the wyze routers. Ive cut power to the camera. I have a 2nd camera on the extra port on the wyze flood light and its works correctly. All my 7 other cameras work correctly. I just dont get it. I really dont want to get put my 20 ladder to resetup the camera. ---
**Author:** ![dave27](https://avatars.discourse-cdn.com/v4/letter/d/e274bd/32.png) [@dave27](https://forums.wyze.com/u/dave27)\ **Post date:** [March 14, 2025, 5:10am UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/3 "2025-03-14T05:10:07Z")
Issues like that are often related to your internet router. Particularly ISP provided routers can be especially problematic, in the past the XB7 used by Xfinity and Rogers has caused a lot of issues, but seemed to have gotten better. Many insisted those companies give them an XB8 to resolve the problem, but using your own modem and/or router gives you more control and less issues like that. If your router (whether ISP or your own) has “advanced security” or has different levels of firewall and is set to the highest, you can try changing those settings. Those two things usually utilize blocklists of IPs that have been used for bad things in the past, and since Wyze uses several different hosting companies, one or two of their IPs could have gotten on that list long ago when someone else used them for something bad. The v3 is one of the cams that still connects to some of those smaller hosting companies (where the new ones use AWS which is less likely to get onto any blacklists). ---
**Author:** ![jhaerle](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@jhaerle](https://forums.wyze.com/u/jhaerle)\ **Post date:** [March 14, 2025, 1:55pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/4 "2025-03-14T13:55:50Z")
It had been working fine until about 2 weeks ago. I have not made any changes to any of my devices, wyze mesh routers or cameras. What do you think the solution is? Delete and reinstall the camera? ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [March 14, 2025, 7:43pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/5 "2025-03-14T19:43:48Z")
If you have a spare (or easily mobile existing) cam v3, temporarily mount it right next to the v1 floodlight, plug it into its extra USB power port and compare connectivity. 🙂 ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [March 14, 2025, 8:42pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/6 "2025-03-14T20:42:19Z")
> [@peepeep](#): > > plug it into its extra USB power port and compare connectivity. Unless I misunderstand the situation (which is entirely possible), I think @jhaerle has already reported on this: > [@jhaerle](#): > > I have a 2nd camera on the extra port on the wyze flood light and its works correctly. I don’t have any Cam v3s or Cam Floodlight products, but the impression I’m getting from this one is that something has changed on Wyze’s end (which seems to happen frequently and is usually unannounced) and/or something has changed with the ISP/gateway filtering/settings. I _suspect_ that this is something Wyze _might_ be able to fix on their end, and I say that because I’m thinking of two things: - Cam v3 has seemed to have several revisions over its lifetime so far (which is evident if you [look into FCC records](https://gov.fccid.io/2AUIUWYZEC3) or [projects like Thingingo](https://thingino.com/#:~:text=Wyze%20Cam%203,T31ZX%2C%20GC2053%2C%20RTL8189FTV%2C%2016MB) that do deep dives into this sort of thing), which makes me suspect that what’s hard-coded into a camera from one revision might not be the same as what’s hard-coded from another revision. - Last year there were several consecutive Fix-It Friday months where some Cam v3 users were reporting problems with _some_ Cam v3s but not others, and there was a lot of speculation about the timing of the purchases, when a problem camera might’ve been activated, etc., because not all cameras seemed to be affected. Eventually, Wyze seemed to be able to resolve the issue on the server side, IIRC. If I was in this situation, I think I’d probably submit a log and follow that up by opening a ticket, and then I imagine the options are probably 1. waiting it out to see if Wyze resolves it, or 2. going up the ladder and swapping the problem child with a known “good” Cam v3. 🤷‍♂️ ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [March 14, 2025, 8:57pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/7 "2025-03-14T20:57:24Z")
> [@Crease](#): > > I think @jhaerle has already reported on this: > > I have a 2nd camera on the extra port on the wyze flood light and its works correctly. Oh. 😆 ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [March 14, 2025, 9:03pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/8 "2025-03-14T21:03:56Z")
It’s a good thought, and, like I said, I could be wrong. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [March 14, 2025, 9:06pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/9 "2025-03-14T21:06:09Z")
I think @dave27 is more likely to be wrong than you. I’m always having to correct him. 😁 ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [March 14, 2025, 9:11pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/10 "2025-03-14T21:11:49Z")
I don’t mind being wrong as long as it’s not harming someone else and I have an opportunity to learn from the mistake. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [March 14, 2025, 9:15pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/11 "2025-03-14T21:15:18Z")
Well, if _you’re_ not gonna give me proper ‘what-for’ for poor reading then @dave27 or @jhaerle should. 😉 ---
**Author:** ![dave27](https://avatars.discourse-cdn.com/v4/letter/d/e274bd/32.png) [@dave27](https://forums.wyze.com/u/dave27)\ **Post date:** [March 14, 2025, 9:28pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/12 "2025-03-14T21:28:08Z")
> [@peepeep](#): > > I think @dave27 is more likely to be wrong than you. I’m always having to correct him. 😁 I have been hearing a lot more tree frog noises lately, was wondering what they were saying. Now I know. ---
**Author:** ![dave27](https://avatars.discourse-cdn.com/v4/letter/d/e274bd/32.png) [@dave27](https://forums.wyze.com/u/dave27)\ **Post date:** [March 14, 2025, 9:29pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/13 "2025-03-14T21:29:38Z")
It sounds like OP is able to connect on their LAN but not from outside. Seems unlikely to be a signal strength issue. Normally the default is something to do with the router, but obviously we know Wyze’s servers mess up from time to time too. ---
**Author:** ![dave27](https://avatars.discourse-cdn.com/v4/letter/d/e274bd/32.png) [@dave27](https://forums.wyze.com/u/dave27)\ **Post date:** [March 14, 2025, 9:33pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/14 "2025-03-14T21:33:44Z")
Do you have any other cams that work fine from outside? Different models of cams use different protocols and Wyze servers, so it is possible your ISP or router manufacturer released a new firmware or an updated blacklist/virus definitions, etc. But if you don’t mind doing it, I would give the “nuclear reset” a try Delete the problematic cam from the app In app settings, do “clear cache” Force quit the app In OS settings, clear the cache and data for the app Uninstall the app Factory reset the cam Reinstall the app Re-add the cam Ideally, give the cam a slightly different name so it does not download any previous settings from the server. May be overkill, and may not help, but it at least rules out a possible corruption of some sort. Only other suggestion I can make is try putting the cam on a different wifi (possibly use your cell phone’s hotspot feature and use the same SSID and password) to see if it now works. Of course you’d then need a second phone to try and view it on cellular data so that may not be something you have. Are you a cam plus subscriber? If so, does the Web View work currently? If not, then web view could be your “second phone” when testing via hotspot or another wifi. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [March 14, 2025, 9:42pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/15 "2025-03-14T21:42:36Z")
[https://us1.discourse-cdn.com/wyze/original/3X/3/2/3294f59739dad50baadf9eb31a4fbf86a5d9ff03.mp3](https://us1.discourse-cdn.com/wyze/original/3X/3/2/3294f59739dad50baadf9eb31a4fbf86a5d9ff03.mp3) ---
**Author:** ![jhaerle](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@jhaerle](https://forums.wyze.com/u/jhaerle)\ **Post date:** [March 14, 2025, 11:19pm UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/16 "2025-03-14T23:19:53Z")
Ya, i am the point of doing a hard reset on this camera. Out of 5 total outside cameras and 3 indoor plus a lot of switches, plugs and led strips, not to mention several cameras in my other homes. This is the only problem camera, which is still a relatively new issue. And yes im on the monthly plan for all my cameras. ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [March 15, 2025, 3:01am UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/17 "2025-03-15T03:01:08Z")
Does Cam v3 have a **Reset Services Reset** button in **Settings**? The Wyze Cam models that I use have this, but they all use the “new” UI, and, like I said, I don’t have any Cam v3s. I wouldn’t _expect_ hitting that button (if it’s even there) to fix this, but I’ve seen suggestions that this might be part of the solution to unrelated issues, and since it’s supposed to reset Wyze services, which are cloud-dependent, and since you need to be able to _connect via Wyze servers when you’re not on your LAN_, it seems like a reasonable thing to try before going nuke-yoo-lar. 😁 ---
**Author:** ![jhaerle](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@jhaerle](https://forums.wyze.com/u/jhaerle)\ **Post date:** [March 16, 2025, 3:34am UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/18 "2025-03-16T03:34:38Z")
Ding ding ding. We have a winner. I never noticed that reset button before. Maybe it’s a recent addition??? Anyway, i reset it and then restarted the camera. Now it is working remotely. ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [March 16, 2025, 5:55am UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/19 "2025-03-16T05:55:46Z")
Ah, right on! I’m glad that it was an easy one that saved you a trip up the ladder, and I appreciate your taking the time to post an update! I’m not sure how long the Reset button has been in the UI or even if it was added to different cameras’ **Settings** screens at different times. I think I first noticed it in some Cam Pan v3s (the only Wyze cameras I had at the time) sometime in the first quarter of last year, maybe? Anyway, I’m glad that took care of it! Note that you might want to review your other settings, as I’ve read that doing a **Reset Services** can do funky things, like checking all the boxes for **Smart Detections** recordings and notifications, and I think I’ve seen that on some cameras when I’ve used it. ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [June 14, 2025, 5:56am UTC](https://forums.wyze.com/t/flood-light-camera-only-works-when-im-home/325649/20 "2025-06-14T05:56:01Z")
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