Howdy, everybody, 
Not a whole lot of updates yet but we have some firmware right around the corner to resolve or improve some of these issues, so let’s get to it. Here is our Fix-It Friday update:
Forum - Users are not able to connect to Live Stream if they are not on the same local network as the camera
The engineers are still looking for the root cause of this, I will update you when I learn more.
Core - Sometimes Event Videos are not clickable, you will need to click on the one above or below it and then swipe to it
We think we have found the cause of this and are working on a solution.
Reddit - When clicking on microSD from the Event Tab it says there is no microSD installed
The engineers are looking into this, but we are still looking for some more logs. Can you submit a log and let me know the log number?
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Bonus - Users are unable to switch cameras from Cam Plus to Cam Plus Lite
We are looking into these reports and could use some app logs to help us. Please submit a log and let me know the log number.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
- Let’s Take a Look at Some Previous Submissions -
Forum - Wyze Cam Outdoor has a forced cooldown period of 1-minute even with Cam Plus and “No Cooldown” setting enabled
This issue is still being investigated. If you have sent in a log and have not given me the log number, please post it here. If you have not sent one in, please send in a log following the instructions below.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Core - No Events showing on the Events tab
We made some cloud changes that seemed to resolve this for some of you. I am aware there are some still experiencing issues. We are still looking for the reason some of you are still experiencing this. Thank you for the logs that have been submitted and keep sending new ones if you are still having the issue.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Wyze Sense Hub not reconnecting on its own
We are still looking into these reports, and I will have an update when we know more.
Core - Wyze Video Doorbell v1 notifications have images turned 90 degrees
This should have been resolved in the 2.50 app release, if it is still happening, please verify your app version and let me know. If we don’t hear anything we will remove it next week.
Forum - Wyze Thermostat drops offline often
We have found a possible solution for this and are working to get it in an upcoming firmware release.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We are still looking into the information you have provided; I will pass along an update when I know more.
Reddit - Wyze Cam Pan v3 does not return to set home position
We released a beta that is a step towards fixing the waypoint drift issue. This beta will not change the current experience but will give us some data needed to get to that point. Thank you for your patience.
Reddit - Event playback in the app is stuttering
We are still looking into this, and I will update when I have more.
Reddit - No audio playback on Wyze Cam v3 when connected to Wyze Cam Floodlight accessory
We have a firmware release right around the corner that should address this issue.
Forum - Video Playback stutters on Wyze Cam v3 and Wyze Cam v3 Pro when record sound is turned off in settings
We are still looking into this, and I will update when I have more.
Forum - Status light not displaying correctly on Wyze Cam v3 and Wyze Cam v3 Pro
This should also be resolved in the upcoming firmware release.
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
This should be merged into an upcoming firmware release.
Have a great weekend everyone. See you next week!