Fix-It Friday 9/2/22

Hello, everyone! :smile:

It’s time for the final Fix-It Friday update for September’s batch of bugs to track. Please start thinking about what bugs you want to vote for this weekend for our October batch! We have our callout for new submissions today. Here’s what we have for you this week:

Discord - Wyze Video Doorbell Pro is ignoring set detection zones and reverting sensitivity settings

We are still looking for more logs to help us track down this issue. We have a couple of logs but could really use more! Here are the log instructions:

Recreate the issue and then open up the Wyze app to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu, write a description of the problem with the date, time, and time zone that it occurred, and then make sure that the Send Log option is selected. Send that log to us and post the log number here as a reply, please!

Let’s Take a Look at Some Previous Submissions

Forum - Wyze Plugs have disappeared as trigger and action options in Alexa Routines :electric_plug:

We are still waiting on a response from the Alexa team on this one.

Core - Lamp socket is set to only come on with motion at night but also turns on during the day :bulb:

This one may be fixed in the Wyze Cam v3 beta firmware released this week. It looks promising so far! If you’re a beta tester, please give it a try.

Reddit - Some notifications are getting pinned and highlighted with a green color and do not clear by swiping :green_square:

Still no new info on this issue. We’re waiting for dev resources for this one but we’ll keep you posted!

Discord - Wyze Home Monitoring keypad shows low battery even after the batteries have been replaced :low_battery:

The 2.35 app update has been released with this fix. If we don’t hear anything from you all about it still not working, we will consider it resolved and will remove this entry next week.

Forum - Wyze Air Purifier Insights graph is not updating when expected :chart_with_upwards_trend:

The change for this requires both an app and firmware update. The firmware is currently in beta and the 2.36 app which contains the other half of the fix is in internal beta now. We currently expect to start the public beta for the app next week.

Reddit - Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream :three:

We don’t have an update for this one because the code merge is still needing to happen later this year.

Reddit - Audio out of sync on saved videos

The firmware that should fix this bug is currently going through a gradual release. So if you haven’t seen it yet, just wait a bit! It will roll out to everyone over the next few weeks.

Core - Cameras appear offline in the app, though they are online and viewable

This fix is also in the gradual release firmware and should reach everyone in the coming weeks.

Thank you for your time and remember that we’ll have another callout on the weekend of 10/7/22! Please make sure to submit or vote for bugs that are impacting you and have not yet been addressed.

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Here is a link to October’s Fix-It Friday. See you there.

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