Fix-It Friday 8/4/2023

Settings > General > Date & Time > Set Automatically (uncheck)

I set my iPhone’s time zone to London, and my iPad began to receive notifications in London time.

When I manually set it back to EDT, my notifications show the correct time. I’ve unset the manual override and the notification time remains correct. :+1:

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I’ve already submitted a log for this weeks ago and the reply I got was a generic “we are looking into it”. You can look up my most recent log. Feel free to use my account to repro, it’s consistent.

@fred2028
The test I was having people do is for a potential fix we have found. Some people are able to fix it by manually changing the phone time zone, waiting about 10 minutes and changing it back.

@IL1
Thank you for trying it, please let me know if they start showing incorrect again.

3 Likes

That test has nothing to do with the problem you and I are discussing. Timezone change seems to be for notifications being broken. How does that fix the problem I am pushing for?

So back to my last response - log already submitted weeks ago, is it being used? If you need a consistent repro, use my account on Android.

Hi @fred2028, I do not work for Wyze and do not have your issue, but just want to help if possible.

Earlier in this thread @WyzeJasonJ asked for a video showing the filter event issue.

I’m not sure if Wyze can log into any customer account to replicate an issue, so it seems the best they can do is to ask customers for info.

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I’m highly doubtful the video will show any new useful information because in @WyzeJasonJ 's own words, this is a known issue and of high priority. But in the off chance this helps expedite the problem, screen-20230823-121215.mp4 - Google Drive

My prior questions to @WyzeJasonJ still stand

  • How does changing my timezone help here? I feel you are conflating 2 unrelated problems
  • My log is already submitted - has it been helpful?
  • I would not be surprised if Wyze can indeed login to customer accounts for debugging purposes. If they can, I am giving my permission for them to do so.
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You are correct, I was mistaken and thought your reply was to the time zone issue, that is my mistake. Changing your time zone will not help your issue.

I cannot tell if your log has been helpful without knowing the log number, if you give me the log number I can send it up to the team to look at or verify it has been looked at.

We can’t log into anyone’s account even for debugging purposes or any other purposes.

We have been able to replicate this in the instance of Cam Plus Lite users but not Cam Plus users, a video shows us what the user is seeing and the exact steps they are taking. Having this along with the log helps us track issues down when we cannot replicate them.

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My video is in my prior reply.

Also how do I find the log numbers of the logs I’ve already submitted? It should be the last log I submitted.

In the app, go to account tab → Wyze support → Log History

It will have a list of all past logs there

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Log ID is 1143510, @WyzeJasonJ was this used or helpful? Or my video above?

@WyzeJasonJ following up again, has my log & video been used? Can I delete it on my end?

I have given it to them to look at, but have not heard back from them yet. You are safe to delete it on your end though, they do have it.

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Hello, hello! :smiley:

We’re coming up on September! So please start thinking about which bugs you want to see included in this list and be ready to vote next weekend! Here’s what we have for you as we wrap up August:

:negative_squared_cross_mark: Reddit - Bluetooth issues on Pixel phones affecting pairing for Bluetooth devices :negative_squared_cross_mark:

Some more fixes were added to the 2.44.5 app release that went out recently. This should have resolved this issue for folks. If you’re still having trouble with Bluetooth pairing, please let us know! Otherwise, we’ll remove this from the update list next week.

:clock4: Discord - Camera time and notification time do not match :clock4:

We believe we’ve identified the root cause of this. In the meantime, please try manually changing your cell phone’s time zone to a different one, leave it in the other time zone for 5 - 10 minutes, and then change it back. We’ve heard back from customers that this workaround has helped with this problem.

:angry: Facebook - Cam Plus subscribers unable to filter events :angry:

We’re working on changes to the app that will take place in an update after the upcoming 2.45 app release. That should help with this! In the meantime, we’ll continue to seek solutions for this problem.

- Let’s Take a Look at Some Previous Submissions -

:unamused: Forum - Wyze Cam v2 Detection Zone reverted to a box instead of a grid :unamused:

We put a fix for this on the cloud side! Is anyone still having trouble with this? If not, we’ll remove this from the update list next week.

:no_entry_sign: Core - Cameras appear offline in the app, though they are online and viewable :no_entry_sign:

We’re hearing great feedback about this from our beta! Are you still having this issue on the beta firmware?

:house: Reddit - Wyze Cam Pan v3 does not return to set home position :house:

We found some bugs during QA and are reworking the firmware before sending it to beta. Thanks for your patience!

:face_with_head_bandage: Core - Error 3001 is happening on cameras such as Wyze Cam v2 :face_with_head_bandage:

We haven’t been hearing negative feedback on this beta build! We will move toward releasing it soon if we don’t get reports about problems.

:face_with_monocle: Core - Playback stutters when selected for the first few seconds of Playback from the microSD card :face_with_monocle:

We put out another new beta build! Please give it a whirl!

:floppy_disk: Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :floppy_disk:

We have another beta that was released this week. We’d love for you to put it through its paces!

:exclamation: Forum - When Wyze Cam v3s are in a group some of them will fail to load live feeds and return an Error Code 90 :exclamation:

We added some improvements in the 2.44 app! Is anyone still having trouble with this? We are working on further improvements for future software. If no one reports this problem continuing for them, we’ll remove this from the update list.

:cloud_with_rain: Forum - Wyze Sprinkler Controller schedule skipping days :cloud_with_rain:

We saw someone post an interesting theory about this over in the forum and we’re looking into it with our engineers. We’ll let you know if that holds the key!

:iphone: Reddit - Phone call audio has to be turned on to hear audio through the iOS app for grouped cameras :iphone:

We haven’t been able to reproduce this and are looking for help with gathering data. If you’re affected, could you please post a screen recording of this issue so we can check it out?

:cam_v3: Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory :cam_v3:

We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA! At this point, we’re still checking on the submitted logs.

Thank you, everyone! Have a fantastic weekend!

3 Likes

The LED light being red when motion detection and event recording is off was fixed in the latest beta for the v3, but not yet in the v3-pro.

Hoping that will be included soon please!
:slight_smile:

Wouldn’t this be 8/25, not 8/4?

:blush:

Tested with just a reply to the e-mail, wasn’t sure this went to the forum or just to Jason…
Good to know though!

8/4 was the original callout for new issues, that happens on the first Friday of each month, the updates are posted as replies to that topic. At the end of the month, we close this thread and do a new callout and the updates in that thread. Next Friday we will do an update in this thread, close it and start a new thread with a callout for any new issues.

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Thank you Jason

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Please fix the double, sometimes triple sound notifications issue for the same event. Been happening for almost a month. Updating to the latest app made no difference, reverting to a several months old app, has the same issue as well.

Hi, everybody! :smiley:

It’s the start of a new month so it’s time for our next round of Fix-It Friday voting! Please make sure you vote for any issues you’d like to see added to our September updates. To hold you over until the new submissions, here’s the end of our August updates:

:clock4: Discord - Camera time and notification time do not match :clock4:

We believe we’ve identified the root cause of this. In the meantime, please try manually changing your cell phone’s time zone to a different one, leave it in the other time zone for 5 - 10 minutes, and then change it back. We’ve heard back from customers that this workaround has helped with this problem.

:angry: Facebook - Cam Plus subscribers unable to filter events :angry:

We’re working on changes to the app that will take place in an update after the upcoming 2.45 app release. That should help with this! In the meantime, we’ll continue to seek solutions for this problem.

- Let’s Take a Look at Some Previous Submissions -

:no_entry_sign: Core - Cameras appear offline in the app, though they are online and viewable :no_entry_sign:

We began a gradual release for firmware that helps with this! Please keep an eye out for firmware 4.36.11.5859.

:face_with_monocle: Core - Playback stutters when selected for the first few seconds of Playback from the microSD card :face_with_monocle:

The gradual release of firmware 4.36.11.5859 also should resolve this problem! Please let us know how it performs when you receive it.

:floppy_disk: Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :floppy_disk:

This issue is also addressed in firmware 4.36.11.5859! Whew, that one will really knock a lot of our updates off of the list when it finishes rolling out!

:house: Reddit - Wyze Cam Pan v3 does not return to set home position :house:

We found some bugs during QA and are reworking the firmware before sending it to beta. Thanks for your patience!

:face_with_head_bandage: Core - Error 3001 is happening on cameras such as Wyze Cam v2 :face_with_head_bandage:

This beta is planned to be released to the public after we fix a bug! So far, things are looking pretty solid otherwise.

:iphone: Reddit - Phone call audio has to be turned on to hear audio through the iOS app for grouped cameras :iphone:

We haven’t been able to reproduce this and are looking for help with gathering data. If you’re affected, could you please post a screen recording of this issue so we can check it out? If we don’t hear back from anyone about this, we’ll remove this entry next week.

:cloud_with_rain: Forum - Wyze Sprinkler Controller schedule skipping days :cloud_with_rain:

Looks like we still can’t reproduce this issue. But we’ll keep an eye out for other ideas and feedback for a while longer.

:cam_v3: Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory :cam_v3:

We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA! At this point, we’re still checking on the submitted logs.

Thank you for reading! We’ll catch ya later.

Link to September Callout:

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