# Fix-It Friday 7/7/2023 **URL:** \ **Category:** Wyze News\ **Tags:** fix-it-friday\ **Created:** [July 7, 2023, 11:20pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032 "2023-07-07T23:20:11Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [July 7, 2023, 11:20pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/1 "2023-07-07T23:20:11Z")
![Fix-It Friday Callout](https://us1.discourse-cdn.com/wyze/original/3X/e/8/e877bf30b42a5c99ed9817276951048d879ef998.jpeg) Well my Forum friends, we made it to Friday! 😀 You know what that means. it means it is time for this month’s Fix-It-Friday callout! 🎉 If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for [Wyze Support](https://support.wyze.com/hc/en-us), our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are facing are on our internal radar and that we’re transparent in our process of working on them. Here’s how this works: - We’ll make a post on the first Friday of the month in every community (Core Community on Facebook, Forums, Reddit, and Discord). - Check the comments. If you see any other comments with issues that you’re facing, vote for them with a like (the heart button at the bottom of their reply) - Got something new? Reply to our post with the top issue that you’re facing this week with your Wyze products to help loop us in. - We’ll grab the top comment from each community and make a follow-up post on Monday to detail what those issues are and how we plan to fix them. If we need more info from the community to help figure out what’s going on, we’ll let you know on Monday - so please make sure to take a look! - The following Mondays in the month, we’ll be posting updates about our progress on Fix-It Friday submissions. - Sometimes Mondays are actually Tuesdays if we don’t get all the info we need on time for posting on Monday. Our apologies! 😅 - Remember, this is for existing things that aren’t working right. If you are looking for a new feature or for us to add functionality that’s not already available, please use our [Wishlist](https://forums.wyze.com/c/wishlist)instead! We’re constantly working on improvements for everyone. But we hope that this process will both help us prioritize issues that are important to our communities and help you feel more in the loop. Got a request for something new or an additional feature? Check our [Wishlist](https://forums.wyze.com/c/wishlist/l/votes)to see if it’s in the works or has been requested. 🙂 If you want to see how this works, you can check this previous Fix-It Friday post: > [@Fix-It Friday 6/2/2023](https://forums.wyze.com/t/fix-it-friday-6-2-2023/268458/1): > > [Fix-It Friday Callout] Well my Forum friends, we made it to Friday! grinning You know what that means. it means it is time for this month’s Fix-It-Friday callout! tada If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for [Wyze Support](https://support.wyze.com/hc/en-us), our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are … ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [July 7, 2023, 11:20pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/2 "2023-07-07T23:20:19Z")
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**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [July 7, 2023, 11:29pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/3 "2023-07-07T23:29:41Z")
# v2 Detection Zone a resizable box versus a grid of small boxes as expected Particulars and history: > [@Fix-It Friday 6/2/2023](https://forums.wyze.com/t/fix-it-friday-6-2-2023/268458/12): > > Forced stop, cleared cache, toggled Detection Zone off, backed out to Livestream, toggled Detection Zone on, still a single resizable box, no grid. v2 fw 4.9.9.1851 Fix-it-Friday history: ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [July 7, 2023, 11:34pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/4 "2023-07-07T23:34:48Z")
# SD Card Playback anomaly when set to Events (vs Continuous) > [@\[POLL\] SD Card (Local Storage) Experience](https://forums.wyze.com/t/poll-sd-card-local-storage-experience/214802/9): > > When tabbing from Event to Event , you **must wait a consistent 5 seconds** before the tab-press will actually take you to the next Event. If pressed sooner, it returns you to the beginning of the Event being displayed.   ---
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [July 7, 2023, 11:52pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/6 "2023-07-07T23:52:57Z")
# Thermostat is going offline sometimes for some people Our resident Thermostat expert and helper @speadie indicates that this only happens to them during the winter and not during the summer when they have the Thermostat off. So maybe that can help Wyze figure out what the cause is related to > [@Thermostat offline repeatedly](https://forums.wyze.com/t/thermostat-offline-repeatedly/237313/226): > > Oddly enough, when I have my thermostat off for the summer… it never drops offline. It’s only during the winter when it’s actually in use that it happens. Maybe that will give wyze engineers an insight into why it happens. ---
**Author:** ![Brewskie](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brewskie/32/81876_2.png) [@Brewskie](https://forums.wyze.com/u/Brewskie)\ **Post date:** [July 7, 2023, 11:53pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/7 "2023-07-07T23:53:31Z")
How about a little QOL lovin for Live Stream? \*Back button on Web Live View, not the Events page, there’s one already there \*Ability to delete events in the web view \*Lengthen time it take for Web Events page to lose focus or turn it off \*Make Cam Outdoor V2 compatible with Web View Live Stream page \*Video controls on web Live View and Events page. Right now you have to right-click and select “Show Controls”. \*Better description on each Event after it’s loaded. Right now it only says “motion”. Make it say what the Event actually is, like “Vehicle”, “person” or “Pet”, etc ---
**Author:** ![jhirschinger](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/jhirschinger/32/76827_2.png) [@jhirschinger](https://forums.wyze.com/u/jhirschinger)\ **Post date:** [July 8, 2023, 12:07am UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/8 "2023-07-08T00:07:10Z")
Grid for me. v4.50.3.4240 on IOS 16.5.1. Wyze Cam Pan v3. ---
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [July 8, 2023, 12:11am UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/10 "2023-07-08T00:11:18Z")
# Some Cameras don’t load in the Webview reliably For many people using the Webview, some cameras just freeze when trying to load or shortly after loading. Sometimes the loading wheel doesn’t even move, or else it spins endlessly but never loads. However, when using the app, those same cameras have no problem streaming. Since this feature is listed as “Wishes Granted” and no longer showing as “Beta” it seems that functionality reports now qualify for Fix-It-Friday. Here is a recent report: > [@New Cam Plus version Live stream Web View of cameras online now constantly FREEZING!](https://forums.wyze.com/t/new-cam-plus-version-live-stream-web-view-of-cameras-online-now-constantly-freezing/270119): > > Well there were no drop down menus or sub category for what I am bringing to the table. The issue is I just upgraded after many years on the free lite plan to the 99,00 per yr cam plus version. I particularly thought how great it would be to live view my 11 various Wyze cams on my powerful Windows 11 desktop PC. Although I could do that on Blueticks easily anytime and it worked always 100%. Unfortunately, Wyze online all cameras constantly FREEZE or they won’t load at all as the inner wheel ico… ---
**Author:** ![jhirschinger](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/jhirschinger/32/76827_2.png) [@jhirschinger](https://forums.wyze.com/u/jhirschinger)\ **Post date:** [July 8, 2023, 12:14am UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/11 "2023-07-08T00:14:10Z")
Still waiting for Wyze Cam Pan v3 to dependably return to original position after pan scan. v4.50.3.4240 on IOS 16.5.1. ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [July 8, 2023, 12:44am UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/12 "2023-07-08T00:44:57Z")
Yes. As are others. However this was addressed in the final post of last month’s FiF: > [@Fix-It Friday 6/2/2023](https://forums.wyze.com/t/fix-it-friday-6-2-2023/268458/44): > > _ **Reddit - Wyze Cam Pan v3 does not return to set home position 🏠** _ > > Test results for future device performance are looking better but the drift is still visible to the naked eye. Our game plan now is to implement the new strategy to the production line (that will take about a month), collect more data points about the hardware deviation that is leading to drifting, and then release a new firmware that will adjust to improve the performance of the existing devices. We know that this has taken a while and we appreciate your patience. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [July 8, 2023, 2:53am UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/14 "2023-07-08T02:53:42Z")
> [@jhirschinger](#): > > Grid for me. …Pan v3. Seems to be limited to v2s after resetting. We’ll see. 🙂 > [@Fix-It Friday 6/2/2023](https://forums.wyze.com/t/fix-it-friday-6-2-2023/268458/42): > > Has there been or will there be any fix for detection zones, grid vs resizable box? Dude. Have some of this hopium in the meantime. [https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/3](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/3) It’s awesome. 🥴 ---
**Author:** ![gyzmo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gyzmo/32/47690_2.png) [@gyzmo](https://forums.wyze.com/u/gyzmo)\ **Post date:** [July 8, 2023, 10:42am UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/16 "2023-07-08T10:42:52Z")
> [@Watching Events is Frustrating with IOS update](https://forums.wyze.com/t/watching-events-is-frustrating-with-ios-update/271055/1): > > I am frustrated. I switched to Wyze last month and have been so much happier with Wyze than my last system. My phone updated the app over night and now watching events is painful. I watch on average 500 events a day. I always watch the previous days events (today is July 8th so I watch July 7ths events). I always start from 12 AM and work my way to 11:59 PM. Thus, I have to scroll to the bottom. NOW, if I am watching a video and go back to the event list of all 500 videos it takes me directly to… ---
**Author:** ![Brewskie](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brewskie/32/81876_2.png) [@Brewskie](https://forums.wyze.com/u/Brewskie)\ **Post date:** [July 8, 2023, 3:07pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/17 "2023-07-08T15:07:37Z")
Cam OG Telephoto Live Stream doesn’t work in Firefox…Events do work It works in other browsers though ---
**Author:** ![sunshine1](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@sunshine1](https://forums.wyze.com/u/sunshine1)\ **Post date:** [July 9, 2023, 3:47pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/19 "2023-07-09T15:47:30Z")
The new iOS app 2.43 DID NOT FIX “No Alert Issues” on v2 and doorbell. Still no alerts even though all alert settings are set both on the iOS app and on the device ---
**Author:** ![StevenA](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stevena/32/98871_2.png) [@StevenA](https://forums.wyze.com/u/StevenA)\ **Post date:** [July 9, 2023, 4:36pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/20 "2023-07-09T16:36:40Z")
**IOS App 2.43 Playback Bug** I posted this on another thread, but wanted on Fix-It Friday too. When viewing a cloud event video and pressing the Playback button to jump the SD Card video, the Playback always jumps to near the most recent part of the timeline. Not to the time of the cloud event video. On iPad IOS 16.5.1. Restarted iPad and cleared the App Cache with no resolution. App 2.43 Playback works as it should on Android. Log ID 1104410 ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [July 10, 2023, 7:37pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/21 "2023-07-10T19:37:07Z")
Could you reboot the v2 that is showing the single detection zone box and see if the grid comes back after the reboot? We made a cloud change that may have fixed this. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [July 10, 2023, 8:03pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/22 "2023-07-10T20:03:47Z")
Hey Jason Nope. Tried the simple power-cycle without success. Then toggle-off Detection Zone, force close app, clear cache, restart app, toggle-on Detection Zone, no go: kept the single box at the same dimensions that it had been. Then toggle-off Detection Zone, force close app, clear cache, POWER-CYCLE CAM / RESTART PHONE, restart app, toggle-on Detection Zone, same result. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [July 10, 2023, 8:21pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/23 "2023-07-10T20:21:51Z")
Thank you for trying I will let them know. ---
**Author:** ![muerte33](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@muerte33](https://forums.wyze.com/u/muerte33)\ **Post date:** [July 12, 2023, 3:19pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/24 "2023-07-12T15:19:48Z")
Can someone on the team please look at the Cam+ event playback on the V3 and V3 Pro cameras via the Android App version 2.43.0 (312). When playing videos back via the event viewer, the playback is choppy on just the V3 and V3 pro cameras for me. The V2 cameras play smoothly. Playback IS smooth on the V3 and V3 Pro on Webview playback (via Edge Chromium or Firefox browsers). Currently I have “Enable Hardware Decoder” OFF in the App settings. I have tried cache clearing, signing out/in, but it still stutters on just the V3 and V3 pro cameras on event playback (even at 4x playback). Thanks ---
**Author:** ![timw61](https://avatars.discourse-cdn.com/v4/letter/t/97f17d/32.png) [@timw61](https://forums.wyze.com/u/timw61)\ **Post date:** [July 12, 2023, 4:00pm UTC](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/25 "2023-07-12T16:00:23Z")
Mine goes offline after a power outage. Happens every time. [Next page](https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032.md?page=2)