Welcome to this week’s Fix-It Friday follow-up! We have a new batch of top issues reported by our various communities for us to chase down. But first, we saw some feature/product requests in the batch of comments again. We want to make sure that we keep these events focused on bug fixes only so we won’t be replying to the feature requests in these updates anymore. Please remember to vote for or submit feature and product requests in our official Wishlist at Wishlist - Wyze Forum.
Now let’s get started with this month’s Fix-It Friday batch!
Core - services.wyze.com login doesn’t work on iPhone or Safari on Mac. The login link doesn’t take you to the login page
Could you please give us more information about this one? We informed the team about this but we’d like to know things like where you’re accessing the page from, where you are finding the login link that doesn’t take you to the login page, and where you find yourself after logging in.
Core - Volume on Wyze Cam v3 Events is extremely low
We’re doing internal tests for this across different operating systems. Thank you for reporting it!
Forum - When using Wyze Sense Motion Sensor, the Wyze Sense Hub, and routines with Alexa, “clear for X time” does not execute a trigger
For this one, we would love to have a log and hub firmware version so we can look into it. Please recreate the issue and then send in a log that includes the date, time, and time zone of the trigger failure as well as a detailed description of your routine and which parts worked versus didn’t work. Please post the log number here when you have it so we can send it to the team!
Reddit - After a modem/router reboot, devices like Wyze Cam v3 and Wyze Video Doorbell don’t reconnect on their own for days when other devices perform as expected
The Wyze Cam v3 portion is a known issue. We have a larger firmware redesign coming later for Wyze Cam v3 that will include the fix that we’ve already prepared. We’ll follow up to make sure Wyze Video Doorbell gets this fix as well.
Discord - AI detection is identifying still objects in-frame when regular motion is detected
We are already working on moving object detection! But this is a very large undertaking that will take place over the coming months. We’ll provide updates when we have them. In the meantime, you may want to try using motion detection zones to narrow the detection area or turn off a specific AI detection type if you want to reduce your unwanted notifications.
Discord - Slow Alexa announcement of Person Detected from outdoor cameras
We told the team about this and we’ll be following up. We’ll let you know if we have any questions as we work on this report.
Let’s Take a Look at Some Previous Submissions
Wyze Sense Hub firmware 220.127.116.11 causes issues with Rules and notifications or frequent rebooting
Tunes will be fixed in an upcoming firmware update! And we are continuing to triage the remaining issues. We’ll be requesting some specific rebooting Wyze Sense Hubs back as a return/replace so we can get a hands-on look at what happened with the hub.
Wizard chat ends when navigating to the main app page
We’re still holding off on starting the SMS support test until our support volume goes back to more manageable levels and we’re confident we can adequately staff the test and get good data. Our support levels are still significantly higher than usual but we are seeing a reduction that keeps us confident about starting the test in mid-April. We’ll keep you posted!
Wyze Plug 2021 (Certified For Humans) version going offline
We’ll be releasing new beta firmware on Wednesday to address this. If we don’t find blocking issues with it, we’ll release this version to the public after testing. Thank you for your patience!
Wyze Bulb Color has random color changes
We haven’t received any logs displaying this. So far, all of our logs are displaying correct behavior and we haven’t been hearing more about this since we started talking about it in these updates. Because of this, we’re going to give this one more callout but will remove it from future follow-ups if we don’t hear from impacted people. Here’s the log request again!
We’re looking into this and discussing it with the PM. If you could send in logs after experiencing this, we’d really appreciate the help! This is a possible firmware issue and we have one employee that experienced something that may be this issue. She was able to fix it by resetting the bulb but please send a log through Account > Wyze Support > Submit a Log first! Then please post that log number here.
Event recording turning itself off
Last call for this one, too! We haven’t been hearing about it in a while. If we don’t hear back about the recording setting turning itself off, we’ll remove it from the future follow-ups. Here’s the call for information one last time:
Could you please tell us which app version this is happening on? We’d like to dig into this but will need more information. It’s probably a good idea to recreate this and send in a log through Account > Wyze Support > Submit a Log while you’re at it. Best results happen if you post the log numbers here so we can report them together with your description.
Slow loading for Wyze Cam Outdoor
We released a fix to the public for this in version 18.104.22.168 and it looks like this did the trick! We are removing this entry from our updates.
Alright! That wraps it up for this week’s Fix-It Friday follow-up! We look forward to working through the bugs that bug ya and letting you know how it’s going throughout the rest of the month.
See ya later!
(Did the emojis add anything? I took a leaf from Jimmy’s book because I was concerned that this looked like a daunting block of text otherwise.)