# Failing Mechanical IR Filter or a Bug? **URL:** \ **Category:** Cameras\ **Tags:** cam-v1-v2, troubleshooting\ **Created:** [December 18, 2018, 6:44pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399 "2018-12-18T18:44:09Z")\ **Posts on this page:** 13\ **Page:** 2
**Author:** ![OverWatch](https://avatars.discourse-cdn.com/v4/letter/o/3bc359/32.png) [@OverWatch](https://forums.wyze.com/u/OverWatch)\ **Post date:** [December 21, 2018, 9:16pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/21 "2018-12-21T21:16:41Z")
It did, thanks. Is that the speaker in the back near the plug? ---
**Author:** ![DreadPirateRush](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dreadpiraterush/32/1531_2.png) [@DreadPirateRush](https://forums.wyze.com/u/DreadPirateRush)\ **Post date:** [December 21, 2018, 9:19pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/22 "2018-12-21T21:19:18Z")
I’m 99% sure it is… 🤔 ---
**Author:** ![CLT\_TechGeek](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@CLT\_TechGeek](https://forums.wyze.com/u/CLT_TechGeek)\ **Post date:** [December 21, 2018, 9:28pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/23 "2018-12-21T21:28:03Z")
If I do tear it apart I’ll put it on my test bench and video the whole thing… ---
**Author:** ![OverWatch](https://avatars.discourse-cdn.com/v4/letter/o/3bc359/32.png) [@OverWatch](https://forums.wyze.com/u/OverWatch)\ **Post date:** [December 21, 2018, 9:30pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/24 "2018-12-21T21:30:29Z")
That would be cool! ---
**Author:** ![jsracer.c14](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@jsracer.c14](https://forums.wyze.com/u/jsracer.c14)\ **Post date:** [December 22, 2018, 2:31pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/26 "2018-12-22T14:31:23Z")
> [@Camera shows Black & White Video void of color](https://forums.wyze.com/t/camera-shows-black-white-video-void-of-color/5792): > > Today I went to view my camera feed, and the video was Black & White. My WiFi signal is strong as a router is 10 feet away. Also many times it shows buffering. few more people here, i would suspect firmware ---
**Author:** ![Alan\_K](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@Alan\_K](https://forums.wyze.com/u/Alan_K)\ **Post date:** [December 23, 2018, 1:36am UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/27 "2018-12-23T01:36:39Z")
I too have had issues like this with this FW. What I did was downgrade the FW (any version) and then reinstall the OTA FW. It fixed my problems, YMMV. ---
**Author:** ![CLT\_TechGeek](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@CLT\_TechGeek](https://forums.wyze.com/u/CLT_TechGeek)\ **Post date:** [December 31, 2018, 2:50pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/28 "2018-12-31T14:50:35Z")
Okay, been away for the holidays, back now, There is strangeness going on. This is a clip of the camera going into night mode at dusk - notice how the IR filter DOES cut out/in properly. However, this camera still refuses to reset the filter at dawn, and nothing has helped. Next step is to open it up and video it working as promised, which I’ll try to do this week. \ \< **EDIT** : Here is a snip of the longer clip, note that the motion detection has nothing to do with the operation, it’s just coincidental during this one snip\> [https://us1.discourse-cdn.com/wyze/original/2X/2/23949b8c3df3067d4140806229e096b1d224e03e.mp4](https://us1.discourse-cdn.com/wyze/original/2X/2/23949b8c3df3067d4140806229e096b1d224e03e.mp4) ---
**Author:** ![CLT\_TechGeek](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@CLT\_TechGeek](https://forums.wyze.com/u/CLT_TechGeek)\ **Post date:** [January 26, 2019, 3:52pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/29 "2019-01-26T15:52:14Z")
Just a follow up as I hate dead end threads. Before I could get to the cameras that were exhibiting the night mode failure they _ **started working again on their own** _ - no firmware update, nada. Not much of a resolution, but I’d be curious to see if anyone else who had this problem experienced similar results. ---
**Author:** ![Bear20](https://avatars.discourse-cdn.com/v4/letter/b/eb8c5e/32.png) [@Bear20](https://forums.wyze.com/u/Bear20)\ **Post date:** [January 28, 2019, 12:56am UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/30 "2019-01-28T00:56:32Z")
I have a Wyze Cam V2 and has the version 4.9.3.64. It was bought in Oct 2018 and worked great till just before Christmas. Now, even after deleting and reloading (adding) it back, I still get a purple haze picture. It would work for about 15 minutes then revert back to the purple haze. Any thought on how to correct? Thanks, ![image](https://us1.discourse-cdn.com/wyze/original/2X/0/01f8afe2974838eec7d5b1b37a3dee8464b1bd81.jpeg) ---
**Author:** ![OverWatch](https://avatars.discourse-cdn.com/v4/letter/o/3bc359/32.png) [@OverWatch](https://forums.wyze.com/u/OverWatch)\ **Post date:** [January 28, 2019, 12:05pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/31 "2019-01-28T12:05:09Z")
Option 1) put in a trouble ticket and have support work with you, or Option 2) Back in December there was a firmware update, do you remember if A) you updated your camera, and B) is that when your problem started? If you think that might be your problem, then you might try: [https://support.wyzecam.com/hc/en-us/articles/360009490871-Camera-firmware-flashing-instructions](https://support.wyzecam.com/hc/en-us/articles/360009490871-Camera-firmware-flashing-instructions) and try the October firmware version or re-flashing the December version. [https://support.wyzecam.com/hc/en-us/articles/360010068231](https://support.wyzecam.com/hc/en-us/articles/360010068231) ---
**Author:** ![Bear20](https://avatars.discourse-cdn.com/v4/letter/b/eb8c5e/32.png) [@Bear20](https://forums.wyze.com/u/Bear20)\ **Post date:** [January 28, 2019, 3:09pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/32 "2019-01-28T15:09:05Z")
I’ll go with the trouble ticket, how do I get started? The Retired Bear ---
**Author:** ![OverWatch](https://avatars.discourse-cdn.com/v4/letter/o/3bc359/32.png) [@OverWatch](https://forums.wyze.com/u/OverWatch)\ **Post date:** [January 28, 2019, 3:12pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/33 "2019-01-28T15:12:44Z")
In your phone app, under MyAccount=\>Help & Feedback=\>Report an Issue. ---
**Author:** ![Seapup](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/seapup/32/118966_2.png) [@Seapup](https://forums.wyze.com/u/Seapup)\ **Post date:** [March 28, 2026, 9:21pm UTC](https://forums.wyze.com/t/failing-mechanical-ir-filter-or-a-bug/11399/34 "2026-03-28T21:21:20Z")
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