Another thing, the reason I posted this is that I did not see any changes on my camera’s behaviour. I was not aware that they’ll show ubnormal usage…
For most of my cams, a single event will produce an abnormal notation. I do not have mine in high traffic areas and only get events for PD when there shouldn’t be any. Mine are stricty security cams with very few events. With the examples @carverofchoice has presented, I can definitely see a value in them. I guess it just doesn’t fit my use case.
Hey, no worries at all. These kind of questions are VERY useful/helpful. I guarantee that you are not alone in wondering what the point is. Voicing that thought is actually extremely helpful feedback to Wyze so that they can see how they can do a better job making it more obvious the benefits it can have. Obviously that is not clear in the way it currently stands or my post would not have been necessary and would not have made a difference. Seeing your original question, followed by your later response here is actually EXTREMELY valuable feedback. More valuable to them than my explanation post. So I think it’s perfect like that. I would not be surprised if WyzeJasonJ (he reads everything and often passes on feedback to the applicable teams) ends up forwarding on some of this feedback to the one of the teams to show them how what they’re doing has value, but that it can be better presented in a way to help people understand the benefits it has penitential to give them. Right now there are likely a bunch of people who are just confused and not realizing how they can seriously use this thing in awesome ways.
I think this is a great thread and topic, even for any dissent. This is specifically why Wyze allows us to say whatever we want in these forums (as long as it’s not abusive and is within the guidelines…) because negative feedback and discussions like this are great! Don’t ever hesitate to bring up a good discussion like this or worry about changing your mind or whatever. Honestly, a change of mind is way more impressive to me in a person’s character than being stubborn. Anyone can be stubborn, It takes real character to be openminded and respond as you did.
Correction on my previous post…I THINK Discovery tips are the Tips on the top of the home page for new rules to try,
Honestly, this is all so new I am not 100% certain yet, but it is something we can give more feedback about. I think it would be good for Wyze to be more clear.
I think the Event reports can only be toggled on or off, not have the frequency changed, but now I am thinking it would be cool to have a frequency option…not just checking between each day, but between different periods of time could be cool. Might be hard since cloud events only go back 14 days though.
What ticks me off is the “Discover Tips” popping when I don’t want them, especially after I get notified that someone is in front of my garage, and the Tips are preventing me from viewing who is in front of my garage. That is the reason I want to be able to turn them off.
Yeah, there has been a lot of feedback about those tips needing an “Off” option. I don’t know why it is forced to be on since it’s not like it brings in revenue or anything. If someone doesn’t want the tips, they should be able to turn them off. I am not sure why there isn’t a way to disable it for those who don’t want them at all, but I will continue to advocate for a way to disable them since there doesn’t seem [to me] to be a reasonable explanation for why it can’t be disabled.
Wow, great usecases! Also, on my IOS public beta app I’m now able to click the camera name and get to a drop-down of all the cams, instead of those annoying left and right buttons. This was added recently.
YES!!! I just got this when I updated to latest Android App update today! I am excited I can now select a specific camera instead of having to cycle through them all looking for the specific one I want! This is a great upgrade, because I don’t care about it on every camera, but there are some cameras I REALLY want to know when there is a pattern change. I love this update.
At least y’all got it working. The Event Reports icon keeps insisting I need to “upgrade” to Cam Plus, but I already have all my cameras on an annual subscription to Cam Plus.
I just got an email regarding Wyze event insights and upon trying it, of course it doesn’t work. The email stated this was for Cam Plus and Cam Protect customers. All 5 of my cameras have Cam Plus licenses but when I click the Insights button, it just tried to sell me more Cam Plus licenses. It never ceases to amaze me that I’ve yet to have a new Wyze feature work at release. The cameras do what I need so it’s not a big deal but still…
I think it would be nice, if it actually worked. It doesn’t see any of my cameras, which are all on Cam+.
Same issue for me. Keeps telling me to “Upgrade To Cam Plus”.
Anyone seeing the issue where you can’t use it, make sure your up to date, and try clearing your app cache in account > app settings, then sign out and back into the app.
If it still doesn’t work, please submit an app log in account > Wyze support, and post the log number here. Thanks!
I did have that issue yesterday (probably had before that) … just checked I can see all my Camera’s now…
Log # 827404
Thank you @carverofchoice for providing such a great user report. It really made our team effort worth it and made our day~~~. This is our first iteration of Event Insight (Technically it is the second iteration, the original Event Insight was the Banner that shows how much total time we have recorded) and we will definitely further improve Event Insight on our customer feedback.
Same here. I even talked with support and they couldn’t figure it out. Open an incident 2572070 and log 824974.
Log # 979022