# ERRORS: No Fragment. Failed to Upload Event **URL:** \ **Category:** Services & Integrations\ **Tags:** android\ **Created:** [August 27, 2020, 10:01pm UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232 "2020-08-27T22:01:42Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![michelle77](https://avatars.discourse-cdn.com/v4/letter/m/a88e4f/32.png) [@michelle77](https://forums.wyze.com/u/michelle77)\ **Post date:** [August 27, 2020, 10:01pm UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/1 "2020-08-27T22:01:42Z")
I’ve been getting the NO FRAGMENT and FAILED TO UPLOAD EVENT errors when trying to view an event for awhile now and have been reading the posts about this hoping to find an answer. It is getting really old now to have to try 5+ times just to view 1 event - Click an event, receive error, go back, Click an event, receive error, go back, over and over. I have 100s of events to view. As mentioned before this is a Cam Plus camera. I see this issue goes back to October 2019. Hand in hand with this error I also get FAILED TO UPLOAD EVENT. PLEASE CHECK YOUR WIFI CONNECTION. PLEASE FIX! [Screenshot\_2020-08-27-14-30-30-469|312x500](https://forums.wyze.com/uploads/short-url/zWp8FIuwUKMS8AXJoLPdCLIA0Px.jpeg) ![Screenshot_2020-08-27-14-28-42-151](https://us1.discourse-cdn.com/wyze/original/3X/2/b/2b663c159957a93b96ffc9626e803f9574ad3148.jpeg) ![Screenshot_2020-08-27-14-30-30-469](https://us1.discourse-cdn.com/wyze/original/3X/f/b/fbe63e61980ccbcf64e1b2f23105ea031af1903b.jpeg) ---
**Author:** ![gyzmo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gyzmo/32/47690_2.png) [@gyzmo](https://forums.wyze.com/u/gyzmo)\ **Post date:** [August 27, 2020, 10:27pm UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/2 "2020-08-27T22:27:24Z")
Take a look at this thread for submitting a log to @NumberOne about your issue. [Error Code: No fragment - #34 by SpeedingCheetah](https://forums.wyze.com/t/error-code-no-fragment/105864/34) ---
**Author:** ![Hemi](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hemi/32/27978_2.png) [@Hemi](https://forums.wyze.com/u/Hemi)\ **Post date:** [August 27, 2020, 10:44pm UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/3 "2020-08-27T22:44:53Z")
I mentioned this to @NumberOne as he requested and submitted several tickets over the last 2 months with zero response. I assume they don’t know how to fix it so I’ve given up. Good luck 🙂 > [@Error Code: No fragment](https://forums.wyze.com/t/error-code-no-fragment/105864/8): > > Jumping in – if anyone does see this behavior occurring again, please let me know. This was a cloud issue which should be resolved and we want to hunt down any persisting issues as quickly as possible! ---
**Author:** ![SpeedingCheetah](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/speedingcheetah/32/60967_2.png) [@SpeedingCheetah](https://forums.wyze.com/u/SpeedingCheetah)\ **Post date:** [August 27, 2020, 11:01pm UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/4 "2020-08-27T23:01:18Z")
I looked at it but it doesn’t specifically say how to submit logs and I do not see the option in the app to do so. If it is a purely cloud service-related error than I shouldn’t have to submit logs since it all happens in the cloud after they should be able to see their own server logs and not on the physical camera which I could not access because it’s located at my parent’s home over a 100 mi away from me. Get [TypeApp for Android](http://www.typeapp.com/r?b=15987) ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [August 27, 2020, 11:10pm UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/5 "2020-08-27T23:10:03Z")
They have been asking for logs on it, to submit a log in the app go to account in the lower right, then help and feedback, submit a log at the very bottom ---
**Author:** ![gyzmo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gyzmo/32/47690_2.png) [@gyzmo](https://forums.wyze.com/u/gyzmo)\ **Post date:** [August 27, 2020, 11:11pm UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/6 "2020-08-27T23:11:50Z")
> [@SpeedingCheetah](#): > > I looked at it but it doesn’t specifically say how to submit logs and I do not see the option in the app to do so ![image](https://us1.discourse-cdn.com/wyze/original/3X/1/7/17b017f15e275c130640d80b9140b69069834a3c.jpeg) ![image](https://us1.discourse-cdn.com/wyze/original/3X/d/6/d63802ad7d6117626a1cfba1bf3207a482c84974.jpeg) ![image](https://us1.discourse-cdn.com/wyze/original/3X/0/e/0ea12c3b634bce000b0ec6a84c07ce0c0027dcd4.jpeg) ![image](https://us1.discourse-cdn.com/wyze/original/3X/d/6/d63e73ed0787238f8460a9614328da96468c4351.jpeg) ![image](https://us1.discourse-cdn.com/wyze/original/3X/4/2/42bd6029957c1866d6ba75a42282234fdf758350.jpeg) ---
**Author:** ![gyzmo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gyzmo/32/47690_2.png) [@gyzmo](https://forums.wyze.com/u/gyzmo)\ **Post date:** [August 27, 2020, 11:50pm UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/7 "2020-08-27T23:50:29Z")
I have just submitting mine about this error in the other thread. > [@Error Code: No fragment](https://forums.wyze.com/t/error-code-no-fragment/105864/8): > > Jumping in – if anyone does see this behavior occurring again, please let me know. This was a cloud issue which should be resolved and we want to hunt down any persisting issues as quickly as possible! ---
**Author:** ![gyzmo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gyzmo/32/47690_2.png) [@gyzmo](https://forums.wyze.com/u/gyzmo)\ **Post date:** [August 28, 2020, 12:01am UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/8 "2020-08-28T00:01:29Z")
We can’t do more. If that can help them find the solution, so much the better. I decided to do this today even though it has been several weeks since this intermittent problem has been occurring. As long as showing others how to do it, I might as well submit a log too. The perfect timings 🙂 ---
**Author:** ![Hemi](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hemi/32/27978_2.png) [@Hemi](https://forums.wyze.com/u/Hemi)\ **Post date:** [August 28, 2020, 12:18am UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/9 "2020-08-28T00:18:27Z")
You are a scholar and a gentleman sir! 👍 🙂 ---
**Author:** ![michelle77](https://avatars.discourse-cdn.com/v4/letter/m/a88e4f/32.png) [@michelle77](https://forums.wyze.com/u/michelle77)\ **Post date:** [August 28, 2020, 12:19am UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/10 "2020-08-28T00:19:26Z")
Ok I submitted the log under EVENTs. I am not in Beta. Android App v2.12.35 PanCam 4.10.6.156 @NumberOne ---
**Author:** ![gyzmo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gyzmo/32/47690_2.png) [@gyzmo](https://forums.wyze.com/u/gyzmo)\ **Post date:** [August 28, 2020, 12:36am UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/11 "2020-08-28T00:36:16Z")
No matter for the beta. You don’t have given your ticket number to this thread to make sure it is brought to the attention of @NumberOne > [@Error Code: No fragment](https://forums.wyze.com/t/error-code-no-fragment/105864/36): > > I have just submitting mine @NumberOne ---
**Author:** ![gyzmo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gyzmo/32/47690_2.png) [@gyzmo](https://forums.wyze.com/u/gyzmo)\ **Post date:** [August 28, 2020, 12:38am UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/12 "2020-08-28T00:38:14Z")
Too nice, sir! Thank you☺️ ---
**Author:** ![michelle77](https://avatars.discourse-cdn.com/v4/letter/m/a88e4f/32.png) [@michelle77](https://forums.wyze.com/u/michelle77)\ **Post date:** [August 28, 2020, 12:51am UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/13 "2020-08-28T00:51:52Z")
My Log ID is 37007 @NumberOne ![Screenshot_2020-08-27-17-17-39-100](https://us1.discourse-cdn.com/wyze/original/3X/1/1/113258caf62549ccd507d3045040f1ee7f2d1879.jpeg) ---
**Author:** ![SpeedingCheetah](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/speedingcheetah/32/60967_2.png) [@SpeedingCheetah](https://forums.wyze.com/u/SpeedingCheetah)\ **Post date:** [August 28, 2020, 2:17am UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/14 "2020-08-28T02:17:58Z")
Ah. That’s buried quite a ways. However discovered a second problem… Once I fill out the description and click submit the app immediately crashes. I can only assume it’s an Android 11 beta problem with the app? As there’s a completely new storage permission and access system in. and third-party apps are not allowed to access system files which is where perhaps the logs are kept? Get [TypeApp for Android](http://www.typeapp.com/r?b=15987) ---
**Author:** ![gyzmo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gyzmo/32/47690_2.png) [@gyzmo](https://forums.wyze.com/u/gyzmo)\ **Post date:** [August 28, 2020, 2:45am UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/15 "2020-08-28T02:45:01Z")
Sorry I can’t be helpful with that one. I’m on iOS and have not many skills with android. On the other side, it would be nice to report your issue to @NumberOne . He will probably ask you for more informations if he doesn’t know about this problem. We’ll see. 🙂 ---
**Author:** ![NumberOne](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/numberone/32/20925_2.png) [@NumberOne](https://forums.wyze.com/u/NumberOne)\ **Post date:** [August 28, 2020, 10:48pm UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/16 "2020-08-28T22:48:51Z")
> [@Hemi](#): > > You are a scholar and a gentleman sir! 👍 🙂 I emphatically agree with and endorse this statement. > [@michelle77](#): > > Ok I submitted the log under EVENTs. I am not in Beta. It wouldn’t get grouped with the beta issues, but it’s valuable to have logs to examine so we can address both versions’ problem! Thank you for sharing the log number here and in the other thread 🙂 > [@SpeedingCheetah](#): > > Once I fill out the description and click submit the app immediately crashes. Well… shucks. I’d use stronger language, but there’s a gentleman and a scholar in this thread. Gotta keep it clean 😛 All jokes aside, I’m really sorry to hear about the app crashing while trying to report the issue. Have you disabled or tweaked any of the permissions during or after setup (in your phone’s App Settings)? If you try again, is the behavior reproducible? ---
**Author:** ![SpeedingCheetah](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/speedingcheetah/32/60967_2.png) [@SpeedingCheetah](https://forums.wyze.com/u/SpeedingCheetah)\ **Post date:** [August 29, 2020, 4:24am UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/17 "2020-08-29T04:24:04Z")
I assume its an Android 11 compatibility issue that WYZE has not fixed yet. I have not touched any of the settings for app permissions. It loads fine on my old phone with Android 9 on it. But I have not gotten that error on that device. It only happens to one or 2 clips every week or so. ---
**Author:** ![Big\_monkey](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/big_monkey/32/71881_2.png) [@Big\_monkey](https://forums.wyze.com/u/Big_monkey)\ **Post date:** [August 29, 2020, 8:42pm UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/18 "2020-08-29T20:42:34Z")
It’s a continuing issue, had it with V2 and now WCO… Seems like it would be a fairly simple fix ---
**Author:** ![ajunio](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@ajunio](https://forums.wyze.com/u/ajunio)\ **Post date:** [September 3, 2020, 7:57am UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/19 "2020-09-03T07:57:28Z")
This appears to be an issue with the cloud. I removed my license from the camera and it now plays my events… is this issue being resolved? ---
**Author:** ![Big\_monkey](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/big_monkey/32/71881_2.png) [@Big\_monkey](https://forums.wyze.com/u/Big_monkey)\ **Post date:** [September 4, 2020, 12:02am UTC](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232/20 "2020-09-04T00:02:30Z")
Which camera do you use and explain how you removed your license and from where?? [Next page](https://forums.wyze.com/t/errors-no-fragment-failed-to-upload-event/120232.md?page=2)