# Error Message on App - Resolved **URL:** \ **Category:** Wyze App\ **Tags:** app, android\ **Created:** [February 26, 2025, 6:14am UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633 "2025-02-26T06:14:23Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![hwnatheart](https://avatars.discourse-cdn.com/v4/letter/h/35a633/32.png) [@hwnatheart](https://forums.wyze.com/u/hwnatheart)\ **Post date:** [February 26, 2025, 6:14am UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633/1 "2025-02-26T06:14:23Z")
Problem solved! Had to uninstall and reinstall. am getting the attached error (device not registered) when I try to look at my cams. I can still click on it and view my cams. I checked all my settings, logged in/out etc. My subscription is still active. Any recommendations? ![Screenshot_20250225_220707_Wyze](https://us1.discourse-cdn.com/wyze/original/3X/3/4/34452b7e3f3fbc44a5816152810986c441595ec4.jpeg) ---
**Author:** ![p2788deal](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/p2788deal/32/117361_2.png) [@p2788deal](https://forums.wyze.com/u/p2788deal)\ **Post date:** [February 26, 2025, 6:16am UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633/2 "2025-02-26T06:16:51Z")
Wyze - Business as usual. I wonder if today’s app hotfix also came with a backend change, and caused this outage? ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [February 26, 2025, 6:39am UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633/3 "2025-02-26T06:39:42Z")
Android app 3.3.5.623 (not the hot fix) Cams on Favorites tab: Failed to Connect | Error Code -00000 Can tap through to connected cam like @hwnatheart Cams on Device tab: On Can tap through to connected cam ---
**Author:** ![p2788deal](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/p2788deal/32/117361_2.png) [@p2788deal](https://forums.wyze.com/u/p2788deal)\ **Post date:** [February 26, 2025, 6:46am UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633/4 "2025-02-26T06:46:35Z")
Some of the cameras are still functioning. But not floodlights V2 and pro. Edit - seems to be coming back up now. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [February 26, 2025, 6:47am UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633/5 "2025-02-26T06:47:59Z")
Huh. My cams are v2 & v3. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [February 26, 2025, 6:55am UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633/6 "2025-02-26T06:55:50Z")
I just now pulled-down to refresh the Favorites tab and the cams loaded. Closed and reopened app. All good. Nighty night. 😴 ---
**Author:** ![ssummerlin](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ssummerlin/32/106815_2.png) [@ssummerlin](https://forums.wyze.com/u/ssummerlin)\ **Post date:** [February 26, 2025, 8:32am UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633/7 "2025-02-26T08:32:38Z")
I haven’t noticed any issues. I haven’t seen the hotfix available. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [February 26, 2025, 7:44pm UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633/8 "2025-02-26T19:44:24Z")
I feel I must assert this once again (and not just to be contrary! 😁) > [@There have never been fewer complaints posted on this forum!](https://forums.wyze.com/t/there-have-never-been-fewer-complaints-posted-on-this-forum/209793): > > Yes, I said it. Prove it’s not true. slight_smile ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [February 26, 2025, 8:38pm UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633/9 "2025-02-26T20:38:22Z")
Given the timing and description of the problem, I suspect this may have been related to [Favorites screen not working](https://forums.wyze.com/t/favorites-screen-not-working/324640). Welcome to the Forum, @hwnatheart! 👋 ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [February 26, 2025, 8:56pm UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633/10 "2025-02-26T20:56:38Z")
Could be they were working on “usability improvements” in the background and had to disconnect “it” briefly to achieve “it.” 🙂 ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [May 27, 2025, 8:57pm UTC](https://forums.wyze.com/t/error-message-on-app-resolved/324633/11 "2025-05-27T20:57:37Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.