# Error Code: No fragment **URL:** \ **Category:** Beta\ **Tags:** troubleshooting, cam-v1-v2, support\ **Created:** [June 5, 2020, 11:30pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864 "2020-06-05T23:30:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![fastracer](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/fastracer/32/2363_2.png) [@fastracer](https://forums.wyze.com/u/fastracer)\ **Post date:** [June 5, 2020, 11:30pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/1 "2020-06-05T23:30:07Z")
For that past few weeks I keep getting this error message when I’m viewing my camera events. It happens about 3 or 4 times a day. This is the message I get: Error Code: No fragment. Please contact support if this persists. I’m using the latest beta software and firmware on Android 10… Pixel 3aXL… Wyzecam V2 Thanks! ![Screenshot_20200521-175213_update](https://us1.discourse-cdn.com/wyze/original/3X/b/0/b0ce2e7c7bf17be7d9c9c59f95b32d7a6b9c8433.jpeg) ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [June 6, 2020, 1:49pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/2 "2020-06-06T13:49:55Z")
Have you contacted Support? [Here is the ticket system link.](https://support.wyzecam.com/hc/en-us/requests/new). I am guessing the Devs will want app logs from the error. ---
**Author:** ![fastracer](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/fastracer/32/2363_2.png) [@fastracer](https://forums.wyze.com/u/fastracer)\ **Post date:** [June 6, 2020, 4:57pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/3 "2020-06-06T16:57:13Z")
Thanks… I’m going to now… I wanted to see if anyone else had the issues first ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [June 6, 2020, 5:05pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/4 "2020-06-06T17:05:00Z")
If you search the beta forum for “no fragment” there are a few posts on it, nothing to recent. ---
**Author:** ![fastracer](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/fastracer/32/2363_2.png) [@fastracer](https://forums.wyze.com/u/fastracer)\ **Post date:** [June 6, 2020, 5:20pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/5 "2020-06-06T17:20:51Z")
Yeah I did see those… They seemed to fix in their own according to the last one I saw. Mine has been happening for at least 3 weeks on and off. It seemed to happen around the time I changed my SD card settings from record events only to continuous recording, but the CMC events are failing not the SD card… They play fine ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [June 6, 2020, 5:51pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/6 "2020-06-06T17:51:29Z")
From what I gather in the beta section is that it’s CMC related, and possibly due to system slowdown due to the added cmc stuff and things. I did flag this thread for mods to move it to the beta section as well. FYI ---
**Author:** ![fastracer](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/fastracer/32/2363_2.png) [@fastracer](https://forums.wyze.com/u/fastracer)\ **Post date:** [June 6, 2020, 6:06pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/7 "2020-06-06T18:06:34Z")
Thanks I appreciate that… that makes sense. I did switch it back to events only last week… It was still doing it. Yeah I meant to post this in the beta section… oops lol ---
**Author:** ![NumberOne](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/numberone/32/20925_2.png) [@NumberOne](https://forums.wyze.com/u/NumberOne)\ **Post date:** [June 22, 2020, 8:07pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/8 "2020-06-22T20:07:46Z")
Jumping in – if anyone does see this behavior occurring again, please let me know. This was a cloud issue which should be resolved and we want to hunt down any persisting issues as quickly as possible! ---
**Author:** ![fastracer](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/fastracer/32/2363_2.png) [@fastracer](https://forums.wyze.com/u/fastracer)\ **Post date:** [June 22, 2020, 10:23pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/9 "2020-06-22T22:23:31Z")
Hi… Since the updated firmware I’ve gotten it twice, so it’s been so much better… Do you want me to send logs if it happens again? ---
**Author:** ![fastracer](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/fastracer/32/2363_2.png) [@fastracer](https://forums.wyze.com/u/fastracer)\ **Post date:** [June 26, 2020, 6:52pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/10 "2020-06-26T18:52:02Z")
@NumberOne it seemed better for a couple of days but now I’m getting it again… About 3 or 4 a day. Do you need me to send logs? ---
**Author:** ![focusedddd](https://avatars.discourse-cdn.com/v4/letter/f/c77e96/32.png) [@focusedddd](https://forums.wyze.com/u/focusedddd)\ **Post date:** [June 27, 2020, 7:12am UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/11 "2020-06-27T07:12:05Z")
@NumberOne I just had this issue happen a few hours ago ---
**Author:** ![NumberOne](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/numberone/32/20925_2.png) [@NumberOne](https://forums.wyze.com/u/NumberOne)\ **Post date:** [June 29, 2020, 10:06pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/12 "2020-06-29T22:06:11Z")
Yes please, logs would be very helpful! > [@focusedddd](#): > > I just had this issue happen a few hours ago Same request – please send us logs so we can check why this is happening! ---
**Author:** ![focusedddd](https://avatars.discourse-cdn.com/v4/letter/f/c77e96/32.png) [@focusedddd](https://forums.wyze.com/u/focusedddd)\ **Post date:** [June 29, 2020, 11:37pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/13 "2020-06-29T23:37:33Z")
@NumberOne Sent (22593), I wonder if it is related to the TCP handshake issue ive experienced. The cam when in CMC mode doesn’t seem to send ACK packets to a request from the router to close the TCP state, leaving them in a Fin\_Wait\_2 state, so without sloppy states enabled (most consumer routers do enable by default) the connection gets hung unless you have TCP state timeouts set. I sent to support this issue a while ago, no one ever replied. ---
**Author:** ![fastracer](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/fastracer/32/2363_2.png) [@fastracer](https://forums.wyze.com/u/fastracer)\ **Post date:** [June 30, 2020, 5:41pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/14 "2020-06-30T17:41:06Z")
@WyzeKyle I just submitted logs for you. Thank you! ![Screenshot_20200630-133857](https://us1.discourse-cdn.com/wyze/original/3X/b/a/baafaaf1bf84272a29f18a3191267cf8583bba79.png) ---
**Author:** ![NumberOne](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/numberone/32/20925_2.png) [@NumberOne](https://forums.wyze.com/u/NumberOne)\ **Post date:** [June 30, 2020, 5:52pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/15 "2020-06-30T17:52:13Z")
You rock! Thank you! ---
**Author:** ![AP3](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@AP3](https://forums.wyze.com/u/AP3)\ **Post date:** [July 24, 2020, 1:30pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/16 "2020-07-24T13:30:32Z")
I’m still getting error code no fragment on alot of CMC events. ![Screenshot_20200722-090454](https://us1.discourse-cdn.com/wyze/original/3X/c/4/c4a3705cb6ca20d0747d4ab8701dd0b4ddab29dd.jpeg) ---
**Author:** ![EddieZ2](https://avatars.discourse-cdn.com/v4/letter/e/d9b06d/32.png) [@EddieZ2](https://forums.wyze.com/u/EddieZ2)\ **Post date:** [July 30, 2020, 8:52pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/17 "2020-07-30T20:52:39Z")
I’ve been getting the error code: no fragment on various cameras at various times. They were quite stable last month. Now its a common occurance. If I keep trying to get it to play, it eventually does. ---
**Author:** ![tscocozza](https://avatars.discourse-cdn.com/v4/letter/t/439d5e/32.png) [@tscocozza](https://forums.wyze.com/u/tscocozza)\ **Post date:** [July 31, 2020, 5:04pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/18 "2020-07-31T17:04:41Z")
I just had the same “Error Code: No fragment. Please contact support if this persists.” While attempting to view from cloud motion notification. ---
**Author:** ![gbranim](https://avatars.discourse-cdn.com/v4/letter/g/7ba0ec/32.png) [@gbranim](https://forums.wyze.com/u/gbranim)\ **Post date:** [July 31, 2020, 6:00pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/19 "2020-07-31T18:00:53Z")
I’m getting the error today. ---
**Author:** ![fireyees11](https://avatars.discourse-cdn.com/v4/letter/f/96bed5/32.png) [@fireyees11](https://forums.wyze.com/u/fireyees11)\ **Post date:** [July 31, 2020, 7:22pm UTC](https://forums.wyze.com/t/error-code-no-fragment/105864/20 "2020-07-31T19:22:38Z")
I left beta, uninstalled app, reinstalled , still getting this error every other video. I have updated software as well. I have unplugged and plugged back in. Not using sd cards, wifi only using sd speed, HD does not work well and never has. I have 2 cams and error is on both. One v2 cam, one pan cam. [Next page](https://forums.wyze.com/t/error-code-no-fragment/105864.md?page=2)