# Error code 06 when attempting to view event videos **URL:** \ **Category:** Cameras\ **Tags:** cam-v1-v2, not-platform-specific, support\ **Created:** [December 19, 2020, 7:32pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374 "2020-12-19T19:32:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![njohnsonn1](https://avatars.discourse-cdn.com/v4/letter/n/f17d59/32.png) [@njohnsonn1](https://forums.wyze.com/u/njohnsonn1)\ **Post date:** [December 19, 2020, 7:32pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/1 "2020-12-19T19:32:41Z")
When attempting to view event videos I’m getting an error message. “Error code 06 - failed to fetch the video from cloud”. I can view the live feed from on and outside the network but cannot view event videos. Any suggestions? ---
**Author:** ![R\_T](https://avatars.discourse-cdn.com/v4/letter/r/f9ae1b/32.png) [@R\_T](https://forums.wyze.com/u/R_T)\ **Post date:** [December 19, 2020, 7:34pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/2 "2020-12-19T19:34:44Z")
Might be related to current server issues. > **[Service Status & Known Issues](https://support.wyze.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues)** > > SERVICE STATUS UPDATE > 10/7/22 11:10AM PT - We believe we have identified the root cause and things should start recovering. We will continue to monitor this throughout the day.10:38 AM PT  - We are... ---
**Author:** ![davidcolon242](https://avatars.discourse-cdn.com/v4/letter/d/ac91a4/32.png) [@davidcolon242](https://forums.wyze.com/u/davidcolon242)\ **Post date:** [December 20, 2020, 10:11pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/3 "2020-12-20T22:11:33Z")
Could you solve the problem? I am getting the same message. ---
**Author:** ![joecrow83](https://avatars.discourse-cdn.com/v4/letter/j/58956e/32.png) [@joecrow83](https://forums.wyze.com/u/joecrow83)\ **Post date:** [December 21, 2020, 8:27pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/4 "2020-12-21T20:27:05Z")
I am also having this problem, been happening for a week now, any solutions yet? ---
**Author:** ![OrbitHenry](https://avatars.discourse-cdn.com/v4/letter/o/49beb7/32.png) [@OrbitHenry](https://forums.wyze.com/u/OrbitHenry)\ **Post date:** [December 21, 2020, 8:49pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/5 "2020-12-21T20:49:47Z")
Happening here too. Looked at a couple events this morning without issue but the last hour or so every video says this. ---
**Author:** ![davidcolon242](https://avatars.discourse-cdn.com/v4/letter/d/ac91a4/32.png) [@davidcolon242](https://forums.wyze.com/u/davidcolon242)\ **Post date:** [December 21, 2020, 9:24pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/6 "2020-12-21T21:24:51Z")
Today I checked the events and they were gone. ---
**Author:** ![joecrow83](https://avatars.discourse-cdn.com/v4/letter/j/58956e/32.png) [@joecrow83](https://forums.wyze.com/u/joecrow83)\ **Post date:** [December 22, 2020, 4:05am UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/7 "2020-12-22T04:05:52Z")
![image](https://us1.discourse-cdn.com/wyze/original/3X/8/e/8e7bd5668c032b9b49f51eefec7532c6247fd416.jpeg) Still happening to me ---
**Author:** ![Lance.I](https://avatars.discourse-cdn.com/v4/letter/l/b5e925/32.png) [@Lance.I](https://forums.wyze.com/u/Lance.I)\ **Post date:** [December 22, 2020, 4:43pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/8 "2020-12-22T16:43:37Z")
Still happening here too. Firmware on base and camera is up to date. ---
**Author:** ![User20394i5i](https://avatars.discourse-cdn.com/v4/letter/u/a87d85/32.png) [@User20394i5i](https://forums.wyze.com/u/User20394i5i)\ **Post date:** [December 22, 2020, 6:21pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/9 "2020-12-22T18:21:27Z")
I’m having the same problem… Any resolution or even acknowledgement by Wyze of the problem? ---
**Author:** ![chrisragsdale62](https://avatars.discourse-cdn.com/v4/letter/c/a587f6/32.png) [@chrisragsdale62](https://forums.wyze.com/u/chrisragsdale62)\ **Post date:** [December 23, 2020, 4:49pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/10 "2020-12-23T16:49:31Z")
Also error (code 06) new outdoor cam. Been this way since subscribing to wyze plus. Pic, no video. ---
**Author:** ![njohnsonn1](https://avatars.discourse-cdn.com/v4/letter/n/f17d59/32.png) [@njohnsonn1](https://forums.wyze.com/u/njohnsonn1)\ **Post date:** [December 23, 2020, 6:06pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/11 "2020-12-23T18:06:33Z")
This is still happening for me. I am able to view some videos now. ---
**Author:** ![shannon1](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@shannon1](https://forums.wyze.com/u/shannon1)\ **Post date:** [December 24, 2020, 3:11pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/12 "2020-12-24T15:11:11Z")
I am also getting this error. Any resolution for this? ---
**Author:** ![martinbs](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@martinbs](https://forums.wyze.com/u/martinbs)\ **Post date:** [December 24, 2020, 3:23pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/13 "2020-12-24T15:23:27Z")
Have the same issue on one of two ---
**Author:** ![User20394i5i](https://avatars.discourse-cdn.com/v4/letter/u/a87d85/32.png) [@User20394i5i](https://forums.wyze.com/u/User20394i5i)\ **Post date:** [December 24, 2020, 3:43pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/14 "2020-12-24T15:43:58Z")
No haven’t seen it resolved yet nor has it been acknowledged as a problem… ---
**Author:** ![\_Rob](https://avatars.discourse-cdn.com/v4/letter/_/eb8c5e/32.png) [@\_Rob](https://forums.wyze.com/u/_Rob)\ **Post date:** [December 24, 2020, 4:49pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/15 "2020-12-24T16:49:57Z")
I’m having this problem as well with my pan cam. If I can’t see my clips what is the point of paying for cam plus or the camera? ---
**Author:** ![User20394i5i](https://avatars.discourse-cdn.com/v4/letter/u/a87d85/32.png) [@User20394i5i](https://forums.wyze.com/u/User20394i5i)\ **Post date:** [December 24, 2020, 5:18pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/16 "2020-12-24T17:18:18Z")
Agreed. Can anyone in the Wyze staff address this problem or acknowledge that it is occurring? ---
**Author:** ![Comp625](https://avatars.discourse-cdn.com/v4/letter/c/b38774/32.png) [@Comp625](https://forums.wyze.com/u/Comp625)\ **Post date:** [December 24, 2020, 8:01pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/17 "2020-12-24T20:01:23Z")
Add me to the list. Funny enough, the video of me coming home and opening the front door wasn’t retrievable due to this Error 06 cloud message. Wyze’s cloud services have REALLY taken a nose dive since this past Spring - maybe coincidental but it aligned with their push with the CAM PLUS cloud service. ---
**Author:** ![mariejambette](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@mariejambette](https://forums.wyze.com/u/mariejambette)\ **Post date:** [December 25, 2020, 1:48pm UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/18 "2020-12-25T13:48:59Z")
Same problem ! ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [December 26, 2020, 2:12am UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/19 "2020-12-26T02:12:40Z")
@mariejambette Welcome to the Wyze community! I recommend speaking with a Wyze representative about this issue and [submit a log file](https://wyzelabs.zendesk.com/hc/en-us/articles/360033507872-Submit-a-Log). **Live Customer Support** (206) 339-9646 [Online Support Submit a Request](https://wyzelabs.zendesk.com/hc/en-us/requests/new) Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT ---
**Author:** ![mariejambette](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@mariejambette](https://forums.wyze.com/u/mariejambette)\ **Post date:** [December 26, 2020, 2:34am UTC](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374/20 "2020-12-26T02:34:32Z")
I don’t speak english I need Google translation -------- Message d’origine -------- [Next page](https://forums.wyze.com/t/error-code-06-when-attempting-to-view-event-videos/149374.md?page=2)