I’m an early adopter of all products Wyze, however ever since installing an Eero mesh system about 6 months ago, NONE of my cams or bulbs function with the Wyze app, i.e. cannot change settings, watch playback, etc. Have deleted and added all units repeatedly and jumped through the trouble shooting hoops with Wyze many, many times. All to no avail. Eero says that it’s a Wyze problem, yet Wyze has, to my knowledge, done nothing to correct this issue. As a result, I have 10 non-controllable bulbs and 8 non-controllable cameras. Please note that Mac OS 15.4.1 was not an option in any of the drop down menus and that is the platform used to control these devices. Thanks!
Have you tried to see if you can control them while off of WiFi?
Also:
- what trouble shooting steps have you tried?
- Which Eero Mesh System did you get?
- Who is your Network Provider?
- What is your connection? DSL, Fiber, etc.
- Is there a Modem or something else in line with your Router?
Trying to isolate your network, mentally, to ensure individuals can provide solutions which may work or you can try.
I’m not an iOS user, but this caught my attention:
My understanding is that some macOS devices are capable of running the iOS Wyze app but that this is not officially supported (kind of like how running the Android app in an emulator on a PC is unsupported, I’d think). I don’t know if your experience using an actual iOS device is any different, but that would be good to note in outlining your prior troubleshooting steps, as well.
I wonder if @habib as both an iOS and eero user has any insights.
Obviously the fact that the issues started when you changed to eero means that’s where you need to focus, I believe eero has a subscription based “extra security” add-on, if you’re using that it could be blocking things that the Wyze devices need in order to function?
If you force your phone onto 2.4ghz (easiest way is temporarily disable 5ghz in the eero) does anything change? There are some routers out there that will block some communication between the bands. This is often intentional on guest networks, but on the main network is typically a design issue.
Another thing you could try is disabling wifi on your phone temporarily and see if things work that way - basically forcing it to loop out via the internet instead of going direct.
I have Eero 6 at two properties and haven’t had any issue for almost two years except ISP related issues. As @spamoni suggested, give us some more info so we can try and help you out.
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As I said, I haven’t had any issues at all. I don’t remember I had to do anything special when I first got them. They just worked straight out of the box. The only thing I did was disabling UPnP as it comes enabled by default. Eero claim that they have advanced UpNP settings that do not pose major security risks. I still don’t buy it 
EDIT: Another thing I did I set custom CloudFlare DNS instead of ISP DNS default in eero. Eero’s are pretty lean when it comes to settings and I am guessing the OP has ISP related issues that coincide with the Eero.
Yeah “uPNP secure mode” is a farce mostly. It is better, but unless you’re a gamer or have things that specifically need it, it should always be off, no matter which flavor it is.
It is a fair guess, OP only mentioned changing the router but there is certainly a reasonable chance that coincided with moving to new internet service, or possibly it is daisy chained off the ISP router and cams aren’t actually connected to the same network as viewing device.
I do recall you mentioning eero offers lots of extra stuff behind a paywall, so that’s also a possibility, maybe OP is paying for that and one of those features is blocking something.
As everyone has said, more info needed.
I use both IOS and Eero and haven’t had any issues with the combo. My Eeros are 6 and 6 pro, plus one satellite. In fact, when I switched to Eero a couple years ago, all my Wyze cameras performed better than ever. I would check the Eero security settings and see if there is something there interfering.
I second that.
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