Hello, I purchased the wyze robot vacuum last year, I still haven’t receive my EA backer, I chose a V3 cam… The code you provided does not work. I have email you several times and keep getting an email saying the V3 camera will arrive. It has been several months and nothing has arrived.

Anyone else had the same problem?

Hi @jleonardoarce - sorry to hear this! I know that due to the general parts shortage the V3’s have been hard to come by.
Have you contacted Wyze Support ? If so, please provide us a ticket number.
Live support is also available: +1-206-339-9646 Monday - Friday 5 am - 6 pm PT Saturday 8 am - 4 pm PT.

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hello, this is the ticket (975422).


Thanks. I’ll move it up the chain.

I’ll have the team check on this! Though that number looks a little funny but that may be because it’s older. I’ll report back if we can’t find it! :slight_smile:

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hello, yes the ticket is from January 2021.
I am sending you a copy of the email I received with a code back the, but i did not worked.
Thank you so much.

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Thank you very much! I’ll send this over!