Duo doorbell isn’t sending notifications anytime someone comes up. I already reset the whole camera, deleted it from my app and nothing. It used to notify us. Been sending in notices but nothing has fixed the issue.
I’m also using the beta app.
I just tested this on mine and mine is sending person notifications. This just means we need to figure out what the difference is. I accept the fact that yours is having this problem.
But I have seen similar things in the past and this usually helps:
Try going into the settings for the Duo Doorbell and select the button that says “Reset Services”. This will force the server to reconnect the subscription to the Duo doorbell. Then wait a few seconds and press the “Restart” button (this will clear out any memory leak issue and force a new handshake with the router and the server’s authentication). Then go back into your Event recording settings and Notification settings and set those back up again.
Then test walking in front of your doorbell again and see if it’s resolved now and let us know.
If not, first make sure the event was tagged as a person, but just wasn’t sending the notification. If that’s the case, then we might be able to check the app specific notification settings. Are you getting OTHER notifications for the Wyze app and just not this one, or not getting any wyze app notifications?
Either way, if the reset and restart and redoing the settings doesn’t resolve it, consider submitting a log and then contacting support to give them the log so they can have someone look into it.